SurveyMonkey
Forms surveys · surveymonkey.com · last read 2026-11-09
At a glance
- Is SurveyMonkey GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what SurveyMonkey itself publishes, each answer linked to its source and the date we read it.
- Does SurveyMonkey have a data processing agreement (DPA)?
- Yes. SurveyMonkey publishes a data processing agreement at surveymonkey.com. It gives 15 days' notice before a new subprocessor is added. It promises breach notification "without undue delay", with no number of hours. Source and date
- Which version of the SurveyMonkey DPA is current?
- On 2026-11-09, SurveyMonkey's DPA at surveymonkey.com printed “This is the latest version of the DPA (dated December 27, 2025).”. Source and date
- Does SurveyMonkey have a SOC 2 report?
- SurveyMonkey states SOC 2 Type 2 on its own page, but does not say there how to get a report. In SurveyMonkey's words: “With certifications like SOC 2, PCI, ISO 27001, ISO 27701 and periodic privacy audits.” We read this on 2026-10-25. Source and date
- Is SurveyMonkey ISO 27001 certified?
- SurveyMonkey states ISO/IEC 27001 on its own page, but does not say there how to get the certificate. In SurveyMonkey's words: “With certifications like SOC 2, PCI, ISO 27001, ISO 27701 and periodic privacy audits.” We read this on 2026-10-25. Source and date
- Where is SurveyMonkey's trust center?
- SurveyMonkey publishes a page it calls “Trust Center” at surveymonkey.com/learn/trust-center. Its front page shows no request or sign-in step; documents further in may still have one. The page mentions SOC 2, ISO 27001, a penetration test, subprocessors and a DPA. We read it on 2026-11-03. Source and date
- How does SurveyMonkey transfer personal data out of the EU?
- SurveyMonkey's agreement relies on the EU standard contractual clauses and the UK transfer addendum. SurveyMonkey Inc. is on the official Data Privacy Framework List (status: Active). Source and date
- Does SurveyMonkey offer EU data residency?
- The vendor documents an EU region but states nothing about which plan reaches it or what it costs. Source and date
- Who are SurveyMonkey's subprocessors?
- SurveyMonkey lists 20 third-party subprocessors; 18 of them name at least one processing country outside the EEA. We last read the list on 2026-10-25. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | SurveyMonkey Inc. |
|---|---|
| HQ | US |
| Parent company | MOMENTIVE GLOBAL INC. |
| Ultimate ownership | US |
| EU contracting entity | SurveyMonkey Europe UC |
| LEI | 549300ZHYZVBTZKNCN97 |
| US CLOUD Act reach | Contracting entity incorporated in the US |
| Source | surveymonkey.com · 2026-10-25 |
Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.
SurveyMonkey data residency
| Region | EU data location | Minimum plan | Source | Observed |
|---|---|---|---|---|
| EU | Terms not stated | — | help.surveymonkey.com | 2026-10-25 |
EU: The document says most European customer data is stored in the US and that "some plans" allow EU storage. It does not name those plans or give a cost, and refers to a separate International Data Center Overview page.
The same question for every vendor: where SaaS vendors store EU data.
SurveyMonkey's subprocessor list names AWS and Google for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
20 third parties · 1 of the vendor's own group companies · 18 with a country outside the EEA · all read 2026-10-25
| Subprocessor | Country | Purpose |
|---|---|---|
| Abacus.ai | US | Operationalization of machine learning models |
| Amazon Web Services (“AWS”) | US, CA, IE | Cloud hosting and data storage; generative AI technology for SurveyMonkey's AI features (AWS Bedrock) |
| Anthropic | US | AI tool used to provide customer-requested professional services |
| Argos | PL | Translation services for professional services customers |
| Functional Software Inc. (Sentry.io) | US | Application error capturing and site health monitoring |
| US | Open-text response translation; hosts survey and respondent assets; NLP for respondent data | |
| Heroku (Salesforce) | US | Application host and data store |
| Inginit | IN | Professional services project coordination (contractors) |
| IPdata | US | Geolocation lookup for respondents |
| Jira | US | Workflow management tool used to report, investigate and resolve product issues and outages |
| Merge API, Inc. | US | Facilitates the customer-authorized transfer of data from the customer’s chosen HRIS to the SurveyMonkey platform |
| Microsoft (Sharepoint) | US | Internal document repository |
| OpenAI | US | Machine Learning services to support AI product features |
| Salesforce | US | Customer Support |
| ScaleGrid | IE | Database hosting |
| Snowflake | US | Storage of usage data for analytics and product development, and quality analysis of de-identified response data |
| Sparkpost (MessageBird) | US | Email delivery service |
| Tredence, Valuelabs | IN | Data & Analytics team task augmentation (contractors) |
| Twilio | US | SMS delivery service |
| Upwork | US, AU, IT, BR | Professional services, customer support, and engineering team augmentation (contractors) |
SurveyMonkey's own group companies listed as subprocessors (1)
| Company | Country | Purpose |
|---|---|---|
| SurveyMonkey Affiliates (SurveyMonkey Inc.; SurveyMonkey Australia Pty Limited; SurveyMonkey Canada Inc.; SurveyMonkey UK Ltd.; SurveyMonkey Technology Costa Rica SRL; SurveyMonkey Software India Private Limited) | US, AU, CA, GB, CR, IN | Customer and product support, product development, infrastructure, and technology services |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
From the vendor's data processing agreement · read 2026-10-25 · surveymonkey.com
| Term | What the agreement says |
|---|---|
| Transfer mechanism | SCC module 2 |
| Transfer mechanism | SCC module 3 |
| Transfer mechanism | SCC module 4 |
| Transfer mechanism | Swiss FADP clauses |
| Transfer mechanism | UK Addendum |
| Notice of new subprocessors | 15 days' notice under SCC Clause 9 option 2 (general written authorisation) |
| Notice of new subprocessors | Written notice of new or replacement subprocessors, delivered by email to a mailing list (or customer checks list updates); no advance notice period stated |
| If you object to one | Customer must object in writing within 30 days of notice, on a reasonable basis; either party may then terminate the affected portion of the Agreement (or, at SurveyMonkey's election, the entire Agreement), with no refund of prepaid fees |
| Obligations passed to subprocessors | Subprocessors bound by contractual terms no less onerous in all material respects than this DPA |
| Breach notification | in accordance with the relevant timeframes and requirements under the Australian Privacy Act (Australian customers) |
| Breach notification | without undue delay (reasonable steps to notify) |
| Deletion when the service ends | Once the Customer deletes data, SurveyMonkey does not keep Customer Personal Data from the account, except as needed to comply with applicable laws and regulations and in routine disaster-recovery/business-continuity backups kept under its retention policies |
| Requests from data subjects | Cooperates as reasonably requested with data subject rights requests and, when the Customer asks, assists with requests received directly from a data subject |
| Audit | Information necessary to demonstrate Article 28 compliance, where held by SurveyMonkey and not otherwise available, on at least 14 days' written notice |
| Audit | audit by customer or independent non-competitor auditor once per subscription year with at least one month's prior written notice; more audits only if legally/regulator required (reimbursement agreed); certifications evidence and pen test executive summary on request |
| Processing on your instructions | Processes Customer Personal Data only on documented Customer instructions, including for transfers to other jurisdictions or international organizations; the Agreement constitutes those instructions |
| Confidentiality of staff | All SurveyMonkey personnel involved in processing are subject to confidentiality obligations |
| Security measures | appropriate technical and organizational measures in accordance with Appendix 1, tested and evaluated at reasonable intervals |
Terms as the agreement states them. Where it is silent on a term, there is no row; that is not a statement that the vendor does not offer it.
Which version applies
On 2026-11-09, the agreement printed: This is the latest version of the DPA (dated December 27, 2025).
at surveymonkey.com
Last updated 2025-12-27
This version is in our copies from 2026-10-25.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
Assurance
Does SurveyMonkey have a SOC 2 report?
SurveyMonkey states SOC 2 Type 2 on its own page, but does not say there how to get a report. We read this on 2026-10-25.
- Claimed “With certifications like SOC 2, PCI, ISO 27001, ISO 27701 and periodic privacy audits”
- Claimed “SurveyMonkey is also compliant with ISO 27001, SOC2, and PCI-DSS.”
Source: surveymonkey.com, 2026-10-25
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
Is SurveyMonkey ISO 27001 certified?
SurveyMonkey states ISO/IEC 27001 on its own page, but does not say there how to get the certificate. We read this on 2026-10-25.
- Claimed “SurveyMonkey is also compliant with ISO 27001, SOC2, and PCI-DSS.”
- Claimed “With certifications like SOC 2, PCI, ISO 27001, ISO 27701 and periodic privacy audits”
Source: surveymonkey.com, 2026-10-25
On the same list SurveyMonkey also names ISO/IEC 27701. Each standard's page says how it relates to ISO/IEC 27001.
Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| CCPA | Claimed | — | surveymonkey.com | 2026-10-25 |
| Data Privacy Framework (DPF) · DPF | Claimed | self-certified | surveymonkey.com | 2026-10-25 |
| EU-US Data Privacy Framework · DPF | Claimed | self-certified | surveymonkey.com | 2026-10-25 |
| EU-US Data Privacy Framework · DPF | Claimed | self-certified; cross-border data transfers | surveymonkey.com | 2026-10-25 |
| EU-US Data Privacy Framework Certification · DPF | Claimed | — | surveymonkey.com | 2026-10-25 |
| Swiss-US DPF Principles · DPF | Claimed | self-certified | surveymonkey.com | 2026-10-25 |
| Swiss-US DPF Principles · DPF | Claimed | self-certified; cross-border data transfers | surveymonkey.com | 2026-10-25 |
| GDPR | Claimed | applicable in the European Union and with similar rules in regions like the UK and Switzerland | surveymonkey.com | 2026-10-25 |
| GDPR (EU, UK, Switzerland) · GDPR | Claimed | EU, UK, Switzerland | surveymonkey.com | 2026-10-25 |
| General Data Protection Regulation (GDPR) · GDPR | Claimed | applicable in the European Union and with similar rules in regions like the UK and Switzerland | surveymonkey.com | 2026-10-25 |
| HIPAA | Claimed | BAAs available as add-on with the Enterprise plan; must be purchased separately | surveymonkey.com | 2026-10-25 |
| HIPAA | Claimed | Enterprise customers can also opt for HIPAA compliance | surveymonkey.com | 2026-10-25 |
| ISO 27001 · ISO27001 | Claimed | — | surveymonkey.com | 2026-10-25 |
| ISO 27001 · ISO27001 | Claimed | ISO 27001-certified since 2019; annual audits | surveymonkey.com | 2026-10-25 |
| ISO-27001 · ISO27001 | Claimed | — | surveymonkey.com | 2026-10-25 |
| ISO 27701 · ISO27701 | Claimed | — | surveymonkey.com | 2026-10-25 |
| ISO-27701 · ISO27701 | Claimed | — | surveymonkey.com | 2026-10-25 |
| SOC II | Claimed | — | surveymonkey.com | 2026-10-25 |
| UK Extension | Claimed | self-certified | surveymonkey.com | 2026-10-25 |
| UK Extension | Claimed | self-certified; cross-border data transfers | surveymonkey.com | 2026-10-25 |
| PCI · PCIDSS | Claimed | — | surveymonkey.com | 2026-10-25 |
| PCI DSS · PCIDSS | Claimed | — | surveymonkey.com | 2026-10-25 |
| PCI DSS · PCIDSS | Claimed | All SurveyMonkey plans | surveymonkey.com | 2026-10-25 |
| PCI DSS 3.2 · PCIDSS | Claimed | — | surveymonkey.com | 2026-10-25 |
| PCI-DSS · PCIDSS | Claimed | — | surveymonkey.com | 2026-10-25 |
| SOC 2 · SOC2 | Claimed | SOC 2-certified since 2021; annual audits | surveymonkey.com | 2026-10-25 |
| SOC2 | Claimed | — | surveymonkey.com | 2026-10-25 |
| SOC 2 Type II · SOC2T2 | Claimed | — | surveymonkey.com | 2026-10-25 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Data Privacy Framework List (US) | EU-U.S. Data Privacy Framework · SurveyMonkey Inc. | Active | non-HR data | 2027-08-13 | 2026-10-25 |
| Data Privacy Framework List (US) | Swiss-U.S. Data Privacy Framework · SurveyMonkey Inc. | Active | non-HR data | 2027-08-13 | 2026-10-25 |
| Data Privacy Framework List (US) | UK Extension to the EU-U.S. DPF · SurveyMonkey Inc. | Active | non-HR data | 2027-08-13 | 2026-10-25 |
| Global LEI Index (GLEIF) | SURVEYMONKEY INC. · SURVEYMONKEY INC. | LAPSED | US-DE | 2026-07-16 | 2026-10-25 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- ISO 27001 on the basis of IT-Grundschutz (BSI, Germany): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- CISPE Data Protection Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- Data Privacy Framework List (US): checked 2026-11-09, 3 entries under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- FedRAMP Marketplace (US): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- GPAI Code of Practice signatories (European Commission): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under SurveyMonkey; SurveyMonkey Europe UC; SurveyMonkey Inc.
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
What an entry on the Data Privacy Framework List covers, and which vendors hold one: EU-US Data Privacy Framework.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: no security.txt at the well-known path (read 2026-10-25)
How other vendors publish theirs: security.txt across the registry.
Documents
Where is SurveyMonkey's trust center?
SurveyMonkey publishes a page it calls “Trust Center” at surveymonkey.com/learn/trust-center. Its front page shows no request or sign-in step; documents further in may still have one. The page mentions SOC 2, ISO 27001, a penetration test, subprocessors and a DPA. We read it on 2026-11-03. Open surveymonkey.com/learn/trust-center
- Name “SurveyMonkey Trust Center”
Source: surveymonkey.com, 2026-11-03. Read from the page's text, without a model; every vendor's trust center.
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-10-25 |
| dpa | Public | full | 200 | 2026-10-25 |
| identity | Public | full | 200 | 2026-10-25 |
| residency | Public | full | 200 | 2026-10-25 |
| subprocessors | Public | full | 200 | 2026-10-25 |
History
Nothing has moved since we started watching this vendor on 2026-10-25. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.