Retool
Developer platform · retool.com · last read 2026-11-09
At a glance
- Is Retool GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what Retool itself publishes, each answer linked to its source and the date we read it.
- Does Retool have a data processing agreement (DPA)?
- Yes. Retool publishes a data processing agreement at docs.retool.com. It describes how a new subprocessor is announced but states no notice period. It promises breach notification "without undue delay", with no number of hours. Source and date
- Does Retool have a SOC 2 report?
- Retool says a SOC 2 Type 2 report is available on request. We read this on 2026-11-09. Source and date
- Is Retool ISO 27001 certified?
- Retool states ISO/IEC 27001 certification (2022 edition, as Retool names it), and says the certificate or audit report is available on request. We read this on 2026-11-09. Source and date
- How does Retool transfer personal data out of the EU?
- Retool's agreement relies on the EU standard contractual clauses and the UK transfer addendum. Source and date
- Who are Retool's subprocessors?
- Retool lists 13 third-party subprocessors; 13 of them name at least one processing country outside the EEA. We last read the list on 2026-11-09. Source and date
- How do you report a security vulnerability to Retool?
- Retool publishes a security.txt at retool.com naming https://retool.com/vulnerability-reporting or [email protected]. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | Retool, Inc. |
|---|---|
| HQ | US |
| Parent company | — |
| Ultimate ownership | — |
| EU contracting entity | — |
| LEI | 254900V81L3YD9MEHH80 |
| US CLOUD Act reach | Contracting entity incorporated in the US |
| Source | docs.retool.com · 2026-11-09 |
Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.
Data location
No data-location observation recorded yet.
The same question for every vendor: where SaaS vendors store EU data.
Retool's subprocessor list names AWS for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
13 third parties · 1 of the vendor's own group companies · 13 with a country outside the EEA · all read 2026-11-09
| Subprocessor | Country | Purpose |
|---|---|---|
| AlphaAI Technologies Inc. dba Tavily | US | Third-Party web search provider for LLMs |
| Amazon Web Services, Inc. | US | Cloud Offerings: Third-party hosting provider |
| Amazon Web Services, Inc. | US | Workflows (Retool Cloud): Third-party hosting provider for queries and workflow caching |
| Anthropic, PBC | US | Third-Party Model Provider (Retool AI) |
| Baseten Labs, Inc. | US | Third-Party infrastructure provider for open-source models |
| ClickHouse, Inc. | US | Third-Party data store for managing Agent logs |
| Cloudflare, Inc. | US | DDoS protection services |
| Mailgun Technologies Inc. | US | Third-party service provider for sending Retool Email |
| Neon, Inc. | US | Retool Database (Self-Serve Customers): Third-party hosting provider |
| OpenAI, LLC | US | Third-Party Model Provider (Retool AI) |
| Pylon Labs, Inc. | US | Third-party service provider of customer support tools |
| Temporal Technologies, Inc. | US | Workflows (Retool Cloud): Third-party hosting provider for Workflow orchestration |
| Temporal Technologies, Inc. | US | Workflows (Self-Hosted Offerings): Third-party hosting provider for workflow orchestration if electing to use Retool-managed Temporal Cloud |
Retool's own group companies listed as subprocessors (1)
| Company | Country | Purpose |
|---|---|---|
| Retool UK Limited | — | Deliver some or all of the Services provided to a Customer |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
From the vendor's data processing agreement · read 2026-11-09 · docs.retool.com
| Term | What the agreement says |
|---|---|
| Transfer mechanism | SCC module 2 |
| Transfer mechanism | SCC module 3 |
| Transfer mechanism | Swiss FADP clauses |
| Transfer mechanism | UK Addendum |
| Notice of new subprocessors | Email notification to subscribed address before a new subprocessor processes data (subscription via the Sub-processor List); no fixed number of days stated |
| If you object to one | Written objection with reasonable data-protection concerns within 10 business days of notice; Retool tries to offer a change; if it can't within 30 days, either party may terminate the affected parts of the Order Form(s) without penalty, with a refund of prepaid fees |
| Breach notification | without undue delay or within the period required under Data Protection Law |
| Audit | Third-party certifications/audit reports on request; audits at reasonable intervals, or if non-compliance is indicated or a Supervisory Authority requests; on-site audit only as required by law, with scope agreed in advance and customer reimbursing Retool at its then-current rates |
Terms as the agreement states them. Where it is silent on a term, there is no row; that is not a statement that the vendor does not offer it.
Which version applies
We found no version number or date in the agreement as we read it.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
Assurance
Does Retool have a SOC 2 report?
Retool says a SOC 2 Type 2 report is available on request. We read this on 2026-11-09.
- Available on request “COMPLIANCE SOC 2 Type 2”
Source: trust.retool.com, 2026-11-09
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
Is Retool ISO 27001 certified?
Retool states ISO/IEC 27001 certification (2022 edition, as Retool names it), and says the certificate or audit report is available on request. We read this on 2026-11-09.
- Available on request “COMPLIANCE ISO/IEC 27001:2022”
Source: trust.retool.com, 2026-11-09
Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| CCPA | Claimed | — | trust.retool.com | 2026-11-09 |
| GDPR | Claimed | — | trust.retool.com | 2026-11-09 |
| ISO/IEC 27001:2022 · ISO27001 | Available on request | — | trust.retool.com | 2026-11-09 |
| SOC 2 Type 2 · SOC2T2 | Available on request | — | trust.retool.com | 2026-11-09 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Global LEI Index (GLEIF) | Retool, Inc. · Retool, Inc. | LAPSED | US-DE | 2026-05-29 | 2026-11-09 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under Retool; Retool, Inc.
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under Retool; Retool, Inc.
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under Retool; Retool, Inc.
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under Retool; Retool, Inc.
- FedRAMP Marketplace (US): checked 2026-11-09, no entry under Retool; Retool, Inc.
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under Retool; Retool, Inc.
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: retool.com, [email protected] (security.txt, expires 2027-03-04; read 2026-11-09)
How other vendors publish theirs: security.txt across the registry.
Documents
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-11-09 |
| dpa | Public | full | 200 | 2026-11-09 |
| subprocessors | Public | full | 200 | 2026-11-09 |
History
Nothing has moved since we started watching this vendor on 2026-11-09. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.