eucsoft

Qualtrics

Experience management · qualtrics.com · last read 2026-11-09

At a glance

Is Qualtrics GDPR compliant?
No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what Qualtrics itself publishes, each answer linked to its source and the date we read it.
Does Qualtrics have a SOC 2 report?
Qualtrics says a SOC 2 Type 2 report is available on request. In Qualtrics' words: “Qualtrics obtained a SOC 2 Type II report for the trust principles of Security, Availability, and Confidentiality. The report can be provided via the Trust Center or self-service repository.” We read this on 2026-10-25. Source and date
Is Qualtrics ISO 27001 certified?
Qualtrics states ISO/IEC 27001 certification, and says the certificate or audit report is available on request. In Qualtrics' words: “Qualtrics achieved ISO 27001, 27017, 27018, and 27701 certifications. A copy of the certificates can be provided via the Trust Center or self-service repository.” We read this on 2026-10-25. Source and date
How does Qualtrics transfer personal data out of the EU?
Qualtrics, LLC is on the official Data Privacy Framework List (status: Active). Source and date
Who are Qualtrics's subprocessors?
Qualtrics lists 89 third-party subprocessors; 77 of them name at least one processing country outside the EEA. We last read the list on 2026-10-25. Source and date
How do you report a security vulnerability to Qualtrics?
Qualtrics publishes a security.txt at www.qualtrics.com naming https://www.qualtrics.com/platform/security/vulnerability-disclosure/. Source and date

The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.

Identity

Legal entityQualtrics, LLC
HQUS
Parent companyQUARTZ HOLDCO, LLC
Ultimate ownershipUS
EU contracting entity—
LEI254900BWTXMMDWCBEN22
US CLOUD Act reachContracting entity incorporated in the US
Sourcequaltrics.com · 2026-10-25

Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.

Data location

No data-location observation recorded yet.

The same question for every vendor: where SaaS vendors store EU data.

Qualtrics's subprocessor list names AWS for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.

Subprocessor chain

89 third parties · 26 of the vendor's own group companies · 77 with a country outside the EEA · all read 2026-10-25

SubprocessorCountryPurpose
Acceleration Strategy (ASI)CAImplementation and professional services.
Acorn Marketing & Research Consultants (International) LimitedHKImplementation and professional services.
ACT XMAUImplementation and professional services.
AkamaiUSContent delivery network and web application firewall for our web services.
AKTILImplementation and professional services.
ALA ConsultingUSImplementation and professional services.
Altudo Consultancy Services Pvt. LtdINImplementation and professional services.
Amazon Web ServicesUSAI capabilities, including generative AI, data scrubbing services, translation services and transcription services.
Amazon Web ServicesUSInfrastructure / hosting services and storage, including backups. Software delivery and associated services.
Appen Butler Hill Inc.USTranslation service.
Assist Digital S.p.A.ITImplementation and professional services.
Automated Data Processing Technicians Inc., dba ADAPT Inc.USSurvey processing services.
B3Intelligence Ltd.CAData scrubbing services (available via Research Services only).
BearingPoint France SASFRImplementation and professional services.
Boomi LPUSData transfers, integrations and automations.
Born Digital s.r.o.CZVoice-to-text translation software.
Capgemini Brasil S.ABRImplementation and professional services.
CapventisIEImplementation and professional services.
CloudflareUSContent delivery network and web application firewall for our web services.
CollabIP, Inc. dba TethrUSSpeech-to-text data collection.
commonFont, LLCUSImplementation and professional services.
Damato Services, LLC, dba Safeway ShreddingUSDocument shredding services (CAHPS Programmes only).
Databricks, Inc.USInfrastructure to streamline data ingestion, schematization assessment, and management.
DavidsonAUImplementation and professional services.
Drieam LLCUSLearning management system integration.
Employee Pulsecheck, t/a Karian & BoxGBImplementation and professional services.
Ernst & Young LLPUSImplementation and professional services.
Escalent Inc.USImplementation and professional services.
Exture Inc.JPImplementation and professional services.
Fabric Consulting, LLCUSImplementation and professional services.
Farlinium, LLCUSImplementation and professional services.
Feedback Works Ltd.GBImplementation and professional services.
FP Horak CompanyUSSurvey printing and distribution services. (CAHPS Programmes only).
FullStory, Inc.USWebsite session replay and website analytics software.
GenesysUSContact center support services.
Google, LLCUSAI capabilities, including translation services.
Hesplora SrlITImplementation and professional services.
Huron Consulting Group, LLCUSImplementation and professional services.
IBM CloudUSData hosting facilities.
Imperium, LLCUSImproves fraud detection ("ballot stuffing") by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly.
InfoCepts, LLCINCustomer Service Centers for Support.
Infosys Ltd.INImplementation and professional services.
InterOperability Bidco, Inc., dba RhapsodyUSHealthcare systems and applications integration.
Ipsos America Inc.USImplementation and professional services.
Ipsos Pty Ltd.AUImplementation and professional services.
IVR Technology Group, LLCUSAutomated Voice Surveys.
IZOESImplementation and professional services.
K2 Partnering Solutions do Brasil Consultoria em Tecnologia da Informação LTDA.BRImplementation and professional services.
Kantar GroupGBImplementation and professional services.
Korn FerryUSImplementation and professional services.
MercerUSImplementation and professional services.
MergeUSData transfers, integrations and automations.
Microsoft CorporationUSAI capabilities, including generative AI and translation services. Microsoft Azure – VDI environment for support purposes – Limited to specific customers where agreed in an order form.
New Metrics, LLCOMImplementation and professional services.
Newmeasures, LLCUSImplementation and professional services.
Nippon Information and Communications CorporationJPImplementation and professional services.
NTT Data SpainESImplementation and professional services.
OpenAI, LLCUSAI capabilities, including generative AI.
PeachTreeUSAddress verification. (Available to US customers only).
Peirano y Compañía Consultores Asociados Limitada (Lateral Unit)CLImplementation and professional services.
Perceptive Group LtdNZImplementation and professional services.
Q&PeopleKRImplementation and professional services.
Quantum Metric, Inc.USWebsite session replay and website analytics software.
Ratings MD, LLCUSPatient feedback collection, doctor and hospital Google Reviews software.
Red Pepper Software, LLCUSImplementation and professional services.
Respondent.ioUSQualitative panel recruiting platform.
Roundarch IsobarUSImplementation and professional services.
Savanta Group, LLCUSImplementation and professional services.
Seidor Consulting SLESImplementation and professional services.
SMT Consultoria e Solucoes em Technologia LtdaBRImplementation and professional services.
Solpac Co. Ltd.JPImplementation and professional services.
Sovanta AGDEImplementation and professional services.
SplitPinGBImplementation and professional services.
Stratégie Organisation & Méthode SOM Inc.CAImplementation and professional services.
Tatung System Technologies Inc.TWImplementation and professional services.
Teresa MonroeFRImplementation and professional services.
Texas Market Research Group, LLC dba Reconnaissance Market Research (ReconMR)USTelephone surveys. (Available to US customers only)
TTEC Digital, LLCUSImplementation and professional services.
Twilio Ireland LimitedIEEnables users to send surveys via SMS.
Ugam Solutions Private LimitedINImplementation and professional services.
Ugam Solutions, Inc.USImplementation and professional services.
VoceCOImplementation and professional services.
Voxpopme, Inc.USVideo capture and analytics capabilities for recorded videos.
Walker Information Inc.USImplementation and professional services.
Wilmac Business Equipment Co., Inc.USVoice recording and analytics capabilities.
WizUSCloud security management.
Workforce Science AssociatesUSImplementation and professional services.
Y2 Analytics, LLCUSImplementation and professional services.
Zill Consulting LtdIEImplementation and professional services.
Qualtrics's own group companies listed as subprocessors (26)
CompanyCountryPurpose
Clarabridge, Inc.USDelivery of the Cloud Service and associated support services
Engagor N.V.BEDelivery of the Cloud Service and associated support services
QAL Technologies Pty LtdAUDelivery of the Cloud Service and associated support services
QCL Technologies ULCCADelivery of the Cloud Service and associated support services
QDL Technologies GmbHDEDelivery of the Cloud Service and associated support services
QFL Technologies SARLFRDelivery of the Cloud Service and associated support services
QIL Technologies LimitedIEDelivery of the Cloud Service and associated support services
QPL Technologies sp. z o.o.PLDelivery of the Cloud Service and associated support services
QSL Technologies Pte. Ltd.SGProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Brasil LTDABRProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Colombia S.A.S.COProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics de Argentina S.R.L.ARProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Hong Kong LimitedHKProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics India Private LimitedINProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Ireland LimitedIEProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Japan, LLC (formerly QJL Technologies G.K.)JPProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Korea, LLCKRProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Middle East, FZ-LLCAEProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics México S. de R.L. de C.VMXProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Netherlands B.V.NLProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Sweden ABSEProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Switzerland AGCHProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics Technologies Spain, S.L.U.ESProcess personal data in the delivery of the Cloud Service and associated support services
Qualtrics, LLCUSSubprocessor in the delivery of the Cloud Service and associated support services where another entity is the contracting entity
QUL Technologies LimitedGBProcess personal data in the delivery of the Cloud Service and associated support services
SurveyVitals, a Qualtrics Company, LLCUSProcess personal data in the delivery of the Cloud Service and associated support services

The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.

Every subprocessor in the registry, and which vendors name it: subprocessors.

Processing terms

No data processing agreement read yet.

These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.

Assurance

Does Qualtrics have a SOC 2 report?

Qualtrics says a SOC 2 Type 2 report is available on request. We read this on 2026-10-25.

  • Available on request “Qualtrics obtained a SOC 2 Type II report for the trust principles of Security, Availability, and Confidentiality. The report can be provided via the Trust Center or self-service repository.”

Source: qualtrics.com, 2026-10-25

Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.

Is Qualtrics ISO 27001 certified?

Qualtrics states ISO/IEC 27001 certification, and says the certificate or audit report is available on request. We read this on 2026-10-25.

  • Available on request “Qualtrics achieved ISO 27001, 27017, 27018, and 27701 certifications. A copy of the certificates can be provided via the Trust Center or self-service repository.”

Source: qualtrics.com, 2026-10-25

On the same list Qualtrics also names ISO/IEC 27017, ISO/IEC 27018 and ISO/IEC 27701. Each standard's page says how it relates to ISO/IEC 27001.

Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.

SchemeStatusScopeSourceObserved
FedRamp Authorized · FedRAMPClaimed—qualtrics.com2026-10-25
HITRUSTAvailable on request—qualtrics.com2026-10-25
IRAPClaimed—qualtrics.com2026-10-25
ISO 27001 · ISO27001Available on request—qualtrics.com2026-10-25
27017 · ISO27017Available on request—qualtrics.com2026-10-25
27018 · ISO27018Available on request—qualtrics.com2026-10-25
27701 · ISO27701Available on request—qualtrics.com2026-10-25
VDA ISAClaimed—qualtrics.com2026-10-25
PCI DSS · PCIDSSAvailable on requestXM Discover Voice of Customer Data Integration ... to handle call recording that may contain payment card informationqualtrics.com2026-10-25
SOC 2 Type II · SOC2T2Available on requestfor the trust principles of Security, Availability, and Confidentialityqualtrics.com2026-10-25
TISAXAvailable on request—qualtrics.com2026-10-25

Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.

SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.

Official registers

RegisterOffering, as the register names itStatusLevelValid untilObserved
Data Privacy Framework List (US)EU-U.S. Data Privacy Framework · Qualtrics, LLCActivenon-HR data2027-04-242026-10-25
Data Privacy Framework List (US)Swiss-U.S. Data Privacy Framework · Qualtrics, LLCActivenon-HR data2027-04-242026-10-25
Data Privacy Framework List (US)UK Extension to the EU-U.S. DPF · Qualtrics, LLCActivenon-HR data2027-04-242026-10-25
FedRAMP Marketplace (US)Qualtrics XM Platform - High · Qualtrics, LLCFedRAMP AuthorizedHigh—2026-10-25
Global LEI Index (GLEIF)QUALTRICS, LLC · QUALTRICS, LLCISSUEDUS-DE2027-01-242026-10-25

What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.

What an entry on the Data Privacy Framework List covers, and which vendors hold one: EU-US Data Privacy Framework.

Support window

Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.

Vulnerability reporting: qualtrics.com (security.txt, expires 2027-01-02; read 2026-10-25)

How other vendors publish theirs: security.txt across the registry.

Documents

What we read, how it was disclosed, and when.
DocumentDisclosureTranscriptionHTTPObserved
certificationsPublicfull2002026-10-25
identityPublicfull2002026-10-25
subprocessorsPublicfull2002026-10-25

History

Nothing has moved since we started watching this vendor on 2026-10-25. Changes appear here only after a human has reviewed them.

Every reviewed change across the registry, newest first: vendor changes.