Qualtrics
Experience management · qualtrics.com · last read 2026-11-09
At a glance
- Is Qualtrics GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what Qualtrics itself publishes, each answer linked to its source and the date we read it.
- Does Qualtrics have a SOC 2 report?
- Qualtrics says a SOC 2 Type 2 report is available on request. In Qualtrics' words: “Qualtrics obtained a SOC 2 Type II report for the trust principles of Security, Availability, and Confidentiality. The report can be provided via the Trust Center or self-service repository.” We read this on 2026-10-25. Source and date
- Is Qualtrics ISO 27001 certified?
- Qualtrics states ISO/IEC 27001 certification, and says the certificate or audit report is available on request. In Qualtrics' words: “Qualtrics achieved ISO 27001, 27017, 27018, and 27701 certifications. A copy of the certificates can be provided via the Trust Center or self-service repository.” We read this on 2026-10-25. Source and date
- How does Qualtrics transfer personal data out of the EU?
- Qualtrics, LLC is on the official Data Privacy Framework List (status: Active). Source and date
- Who are Qualtrics's subprocessors?
- Qualtrics lists 89 third-party subprocessors; 77 of them name at least one processing country outside the EEA. We last read the list on 2026-10-25. Source and date
- How do you report a security vulnerability to Qualtrics?
- Qualtrics publishes a security.txt at www.qualtrics.com naming https://www.qualtrics.com/platform/security/vulnerability-disclosure/. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | Qualtrics, LLC |
|---|---|
| HQ | US |
| Parent company | QUARTZ HOLDCO, LLC |
| Ultimate ownership | US |
| EU contracting entity | — |
| LEI | 254900BWTXMMDWCBEN22 |
| US CLOUD Act reach | Contracting entity incorporated in the US |
| Source | qualtrics.com · 2026-10-25 |
Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.
Data location
No data-location observation recorded yet.
The same question for every vendor: where SaaS vendors store EU data.
Qualtrics's subprocessor list names AWS for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
89 third parties · 26 of the vendor's own group companies · 77 with a country outside the EEA · all read 2026-10-25
| Subprocessor | Country | Purpose |
|---|---|---|
| Acceleration Strategy (ASI) | CA | Implementation and professional services. |
| Acorn Marketing & Research Consultants (International) Limited | HK | Implementation and professional services. |
| ACT XM | AU | Implementation and professional services. |
| Akamai | US | Content delivery network and web application firewall for our web services. |
| AKT | IL | Implementation and professional services. |
| ALA Consulting | US | Implementation and professional services. |
| Altudo Consultancy Services Pvt. Ltd | IN | Implementation and professional services. |
| Amazon Web Services | US | AI capabilities, including generative AI, data scrubbing services, translation services and transcription services. |
| Amazon Web Services | US | Infrastructure / hosting services and storage, including backups. Software delivery and associated services. |
| Appen Butler Hill Inc. | US | Translation service. |
| Assist Digital S.p.A. | IT | Implementation and professional services. |
| Automated Data Processing Technicians Inc., dba ADAPT Inc. | US | Survey processing services. |
| B3Intelligence Ltd. | CA | Data scrubbing services (available via Research Services only). |
| BearingPoint France SAS | FR | Implementation and professional services. |
| Boomi LP | US | Data transfers, integrations and automations. |
| Born Digital s.r.o. | CZ | Voice-to-text translation software. |
| Capgemini Brasil S.A | BR | Implementation and professional services. |
| Capventis | IE | Implementation and professional services. |
| Cloudflare | US | Content delivery network and web application firewall for our web services. |
| CollabIP, Inc. dba Tethr | US | Speech-to-text data collection. |
| commonFont, LLC | US | Implementation and professional services. |
| Damato Services, LLC, dba Safeway Shredding | US | Document shredding services (CAHPS Programmes only). |
| Databricks, Inc. | US | Infrastructure to streamline data ingestion, schematization assessment, and management. |
| Davidson | AU | Implementation and professional services. |
| Drieam LLC | US | Learning management system integration. |
| Employee Pulsecheck, t/a Karian & Box | GB | Implementation and professional services. |
| Ernst & Young LLP | US | Implementation and professional services. |
| Escalent Inc. | US | Implementation and professional services. |
| Exture Inc. | JP | Implementation and professional services. |
| Fabric Consulting, LLC | US | Implementation and professional services. |
| Farlinium, LLC | US | Implementation and professional services. |
| Feedback Works Ltd. | GB | Implementation and professional services. |
| FP Horak Company | US | Survey printing and distribution services. (CAHPS Programmes only). |
| FullStory, Inc. | US | Website session replay and website analytics software. |
| Genesys | US | Contact center support services. |
| Google, LLC | US | AI capabilities, including translation services. |
| Hesplora Srl | IT | Implementation and professional services. |
| Huron Consulting Group, LLC | US | Implementation and professional services. |
| IBM Cloud | US | Data hosting facilities. |
| Imperium, LLC | US | Improves fraud detection ("ballot stuffing") by assessing respondent metadata to determine the likelihood that the same respondent is answering repeatedly. |
| InfoCepts, LLC | IN | Customer Service Centers for Support. |
| Infosys Ltd. | IN | Implementation and professional services. |
| InterOperability Bidco, Inc., dba Rhapsody | US | Healthcare systems and applications integration. |
| Ipsos America Inc. | US | Implementation and professional services. |
| Ipsos Pty Ltd. | AU | Implementation and professional services. |
| IVR Technology Group, LLC | US | Automated Voice Surveys. |
| IZO | ES | Implementation and professional services. |
| K2 Partnering Solutions do Brasil Consultoria em Tecnologia da Informação LTDA. | BR | Implementation and professional services. |
| Kantar Group | GB | Implementation and professional services. |
| Korn Ferry | US | Implementation and professional services. |
| Mercer | US | Implementation and professional services. |
| Merge | US | Data transfers, integrations and automations. |
| Microsoft Corporation | US | AI capabilities, including generative AI and translation services. Microsoft Azure – VDI environment for support purposes – Limited to specific customers where agreed in an order form. |
| New Metrics, LLC | OM | Implementation and professional services. |
| Newmeasures, LLC | US | Implementation and professional services. |
| Nippon Information and Communications Corporation | JP | Implementation and professional services. |
| NTT Data Spain | ES | Implementation and professional services. |
| OpenAI, LLC | US | AI capabilities, including generative AI. |
| PeachTree | US | Address verification. (Available to US customers only). |
| Peirano y Compañía Consultores Asociados Limitada (Lateral Unit) | CL | Implementation and professional services. |
| Perceptive Group Ltd | NZ | Implementation and professional services. |
| Q&People | KR | Implementation and professional services. |
| Quantum Metric, Inc. | US | Website session replay and website analytics software. |
| Ratings MD, LLC | US | Patient feedback collection, doctor and hospital Google Reviews software. |
| Red Pepper Software, LLC | US | Implementation and professional services. |
| Respondent.io | US | Qualitative panel recruiting platform. |
| Roundarch Isobar | US | Implementation and professional services. |
| Savanta Group, LLC | US | Implementation and professional services. |
| Seidor Consulting SL | ES | Implementation and professional services. |
| SMT Consultoria e Solucoes em Technologia Ltda | BR | Implementation and professional services. |
| Solpac Co. Ltd. | JP | Implementation and professional services. |
| Sovanta AG | DE | Implementation and professional services. |
| SplitPin | GB | Implementation and professional services. |
| Stratégie Organisation & Méthode SOM Inc. | CA | Implementation and professional services. |
| Tatung System Technologies Inc. | TW | Implementation and professional services. |
| Teresa Monroe | FR | Implementation and professional services. |
| Texas Market Research Group, LLC dba Reconnaissance Market Research (ReconMR) | US | Telephone surveys. (Available to US customers only) |
| TTEC Digital, LLC | US | Implementation and professional services. |
| Twilio Ireland Limited | IE | Enables users to send surveys via SMS. |
| Ugam Solutions Private Limited | IN | Implementation and professional services. |
| Ugam Solutions, Inc. | US | Implementation and professional services. |
| Voce | CO | Implementation and professional services. |
| Voxpopme, Inc. | US | Video capture and analytics capabilities for recorded videos. |
| Walker Information Inc. | US | Implementation and professional services. |
| Wilmac Business Equipment Co., Inc. | US | Voice recording and analytics capabilities. |
| Wiz | US | Cloud security management. |
| Workforce Science Associates | US | Implementation and professional services. |
| Y2 Analytics, LLC | US | Implementation and professional services. |
| Zill Consulting Ltd | IE | Implementation and professional services. |
Qualtrics's own group companies listed as subprocessors (26)
| Company | Country | Purpose |
|---|---|---|
| Clarabridge, Inc. | US | Delivery of the Cloud Service and associated support services |
| Engagor N.V. | BE | Delivery of the Cloud Service and associated support services |
| QAL Technologies Pty Ltd | AU | Delivery of the Cloud Service and associated support services |
| QCL Technologies ULC | CA | Delivery of the Cloud Service and associated support services |
| QDL Technologies GmbH | DE | Delivery of the Cloud Service and associated support services |
| QFL Technologies SARL | FR | Delivery of the Cloud Service and associated support services |
| QIL Technologies Limited | IE | Delivery of the Cloud Service and associated support services |
| QPL Technologies sp. z o.o. | PL | Delivery of the Cloud Service and associated support services |
| QSL Technologies Pte. Ltd. | SG | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Brasil LTDA | BR | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Colombia S.A.S. | CO | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics de Argentina S.R.L. | AR | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Hong Kong Limited | HK | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics India Private Limited | IN | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Ireland Limited | IE | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Japan, LLC (formerly QJL Technologies G.K.) | JP | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Korea, LLC | KR | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Middle East, FZ-LLC | AE | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics México S. de R.L. de C.V | MX | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Netherlands B.V. | NL | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Sweden AB | SE | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Switzerland AG | CH | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics Technologies Spain, S.L.U. | ES | Process personal data in the delivery of the Cloud Service and associated support services |
| Qualtrics, LLC | US | Subprocessor in the delivery of the Cloud Service and associated support services where another entity is the contracting entity |
| QUL Technologies Limited | GB | Process personal data in the delivery of the Cloud Service and associated support services |
| SurveyVitals, a Qualtrics Company, LLC | US | Process personal data in the delivery of the Cloud Service and associated support services |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
No data processing agreement read yet.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
Assurance
Does Qualtrics have a SOC 2 report?
Qualtrics says a SOC 2 Type 2 report is available on request. We read this on 2026-10-25.
- Available on request “Qualtrics obtained a SOC 2 Type II report for the trust principles of Security, Availability, and Confidentiality. The report can be provided via the Trust Center or self-service repository.”
Source: qualtrics.com, 2026-10-25
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
Is Qualtrics ISO 27001 certified?
Qualtrics states ISO/IEC 27001 certification, and says the certificate or audit report is available on request. We read this on 2026-10-25.
- Available on request “Qualtrics achieved ISO 27001, 27017, 27018, and 27701 certifications. A copy of the certificates can be provided via the Trust Center or self-service repository.”
Source: qualtrics.com, 2026-10-25
On the same list Qualtrics also names ISO/IEC 27017, ISO/IEC 27018 and ISO/IEC 27701. Each standard's page says how it relates to ISO/IEC 27001.
Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| FedRamp Authorized · FedRAMP | Claimed | — | qualtrics.com | 2026-10-25 |
| HITRUST | Available on request | — | qualtrics.com | 2026-10-25 |
| IRAP | Claimed | — | qualtrics.com | 2026-10-25 |
| ISO 27001 · ISO27001 | Available on request | — | qualtrics.com | 2026-10-25 |
| 27017 · ISO27017 | Available on request | — | qualtrics.com | 2026-10-25 |
| 27018 · ISO27018 | Available on request | — | qualtrics.com | 2026-10-25 |
| 27701 · ISO27701 | Available on request | — | qualtrics.com | 2026-10-25 |
| VDA ISA | Claimed | — | qualtrics.com | 2026-10-25 |
| PCI DSS · PCIDSS | Available on request | XM Discover Voice of Customer Data Integration ... to handle call recording that may contain payment card information | qualtrics.com | 2026-10-25 |
| SOC 2 Type II · SOC2T2 | Available on request | for the trust principles of Security, Availability, and Confidentiality | qualtrics.com | 2026-10-25 |
| TISAX | Available on request | — | qualtrics.com | 2026-10-25 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Data Privacy Framework List (US) | EU-U.S. Data Privacy Framework · Qualtrics, LLC | Active | non-HR data | 2027-04-24 | 2026-10-25 |
| Data Privacy Framework List (US) | Swiss-U.S. Data Privacy Framework · Qualtrics, LLC | Active | non-HR data | 2027-04-24 | 2026-10-25 |
| Data Privacy Framework List (US) | UK Extension to the EU-U.S. DPF · Qualtrics, LLC | Active | non-HR data | 2027-04-24 | 2026-10-25 |
| FedRAMP Marketplace (US) | Qualtrics XM Platform - High · Qualtrics, LLC | FedRAMP Authorized | High | — | 2026-10-25 |
| Global LEI Index (GLEIF) | QUALTRICS, LLC · QUALTRICS, LLC | ISSUED | US-DE | 2027-01-24 | 2026-10-25 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- ISO 27001 on the basis of IT-Grundschutz (BSI, Germany): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- CISPE Data Protection Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- Data Privacy Framework List (US): checked 2026-11-09, 3 entries under Qualtrics; Qualtrics, LLC
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- FedRAMP Marketplace (US): checked 2026-11-09, 1 entry under Qualtrics; Qualtrics, LLC
- GPAI Code of Practice signatories (European Commission): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under Qualtrics; Qualtrics, LLC
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
What an entry on the Data Privacy Framework List covers, and which vendors hold one: EU-US Data Privacy Framework.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: qualtrics.com (security.txt, expires 2027-01-02; read 2026-10-25)
How other vendors publish theirs: security.txt across the registry.
Documents
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-10-25 |
| identity | Public | full | 200 | 2026-10-25 |
| subprocessors | Public | full | 200 | 2026-10-25 |
History
Nothing has moved since we started watching this vendor on 2026-10-25. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.