Pipedrive
crm-marketing · pipedrive.com · last read 2026-10-07
Identity
No identity observation recorded yet.
Data location
| Region | EU data location | Minimum plan | Source | Observed |
|---|---|---|---|---|
| EU | EU by default | — | support.pipedrive.com | 2026-10-05 |
EU: New sign-ups from specific regions are primarily hosted in specific data centers, with EU clients hosted in the EU (Frankfurt/Dublin AWS regions). No plan or cost is named, but the document notes accounts can sometimes be hosted elsewhere because of external conditions such as IP mappings.
Subprocessor chain
20 third parties · 8 of the vendor's own group companies · 16 with a country outside the EEA · all read 2026-10-05
| Subprocessor | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc | US | Hosting and CDN services |
| Amazon Web Services, Inc. | US | Service provider for artificial intelligence features and functionality |
| Amazon Web Services, Inc. | US | Service provider for artificial intelligence features and functionality (Pipedrive Nova meeting capture audio and metadata) |
| Amplify5 Ltd. | GB | Service provider for customer support conversations |
| Anthropic, PBC | US | Service provider for artificial intelligence features and functionality |
| AssemblyAI Inc. | US | Service provider for AI meeting intelligence feature in Pipedrive Nova |
| Atlassian PTY Ltd. (LOOM) | AU | Image, video or attachment sharing in customer support communications for troubleshooting and support purposes |
| Cloudflare, Inc. | US | Content distribution, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services |
| Dealfront Finland Oy | FI | Service provider for the Web Visitors Feature |
| Forge Technology, Inc. (d/b/a Paragon) | US | Embedded iPaaS used to build integrations for certain Marketplace apps marked accordingly |
| Fullview ApS | DK | Customer support screen sharing and co-browsing to help resolve issues |
| Growster SAS (d/b/a Surfe) | FR | Service provider for Data Enrichment Features |
| Hyperdoc Inc. (d/b/a Recall.ai) | US | Service provider for AI meeting intelligence feature in Pipedrive Nova |
| Intercom R&D Unlimited Company | IE | Service provider for customer support conversations |
| Messagebird UK Ltd. (d/b/a Bird) | GB | Service provider for the Live Chat Feature in LeadBooster |
| OpenAI Ireland Limited | IE | Service provider for artificial intelligence features and functionality |
| Rackspace GmbH | CH | Support services for AWS |
| Tet SIA | LV | Service provider for hosting services for the Campaigns Feature |
| Twilio SendGrid, Inc. | US | Service provider for the Smart Email BCC Feature |
| Zight, Inc. | US | Screenshot, screen recording, video, audio, and attachment sharing in customer support communications |
Pipedrive's own group companies listed as subprocessors (8)
| Company | Country | Purpose |
|---|---|---|
| Pipedrive Germany GmbH | DE | Services and Support |
| Pipedrive Inc. | US | Services and Support |
| Pipedrive Ireland Ltd | IE | Services and Support |
| Pipedrive Latvia SIA | LV | Services and Support |
| Pipedrive OÜ | EE | Services and Support |
| Pipedrive Portugal Sociedade Unipessoal, Lda | PT | Services and Support |
| Pipedrive Prague s.r.o. | CZ | Services and Support |
| Pipedrive UK Ltd | GB | Services and Support |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Assurance
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| DORA | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| EU-US DPF · DPF | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| UK Extension to EU-US DPF · DPF | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| GDPR | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| ISO/IEC 27001 SoA · ISO27001 | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| ISO/IEC 27001:2022 · ISO27001 | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| ISO/IEC 27701 · ISO27701 | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| EU Data Act | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| SOC 2 Type 2 · SOC2T2 | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
| SOC 3 · SOC3 | Claimed | — | trustcenter.pipedrive.com | 2026-10-05 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Data Privacy Framework List (US) | EU-U.S. Data Privacy Framework · Pipedrive Inc. | Active | HR data, non-HR data | 2027-06-09 | 2026-10-07 |
| Data Privacy Framework List (US) | UK Extension to the EU-U.S. DPF · Pipedrive Inc. | Active | HR data, non-HR data | 2027-06-09 | 2026-10-07 |
- ACN qualified cloud (Italy): checked 2026-10-07, no entry under Pipedrive
- Data Privacy Framework List (US): checked 2026-10-07, 2 entries under Pipedrive
- FedRAMP Marketplace (US): checked 2026-10-07, no entry under Pipedrive
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Documents
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-10-05 |
| residency | Public | full | 200 | 2026-10-05 |
| subprocessors | Public | full | 200 | 2026-10-05 |
History
Nothing has moved since we started watching this vendor on 2026-10-05. Changes appear here only after a human has reviewed them.