eucsoft

Pipedrive

crm-marketing · pipedrive.com · last read 2026-10-07

Identity

No identity observation recorded yet.

Data location

RegionEU data locationMinimum planSourceObserved
EUEU by default—support.pipedrive.com2026-10-05

EU: New sign-ups from specific regions are primarily hosted in specific data centers, with EU clients hosted in the EU (Frankfurt/Dublin AWS regions). No plan or cost is named, but the document notes accounts can sometimes be hosted elsewhere because of external conditions such as IP mappings.

Subprocessor chain

20 third parties · 8 of the vendor's own group companies · 16 with a country outside the EEA · all read 2026-10-05

SubprocessorCountryPurpose
Amazon Web Services, IncUSHosting and CDN services
Amazon Web Services, Inc.USService provider for artificial intelligence features and functionality
Amazon Web Services, Inc.USService provider for artificial intelligence features and functionality (Pipedrive Nova meeting capture audio and metadata)
Amplify5 Ltd.GBService provider for customer support conversations
Anthropic, PBCUSService provider for artificial intelligence features and functionality
AssemblyAI Inc.USService provider for AI meeting intelligence feature in Pipedrive Nova
Atlassian PTY Ltd. (LOOM)AUImage, video or attachment sharing in customer support communications for troubleshooting and support purposes
Cloudflare, Inc.USContent distribution, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services
Dealfront Finland OyFIService provider for the Web Visitors Feature
Forge Technology, Inc. (d/b/a Paragon)USEmbedded iPaaS used to build integrations for certain Marketplace apps marked accordingly
Fullview ApSDKCustomer support screen sharing and co-browsing to help resolve issues
Growster SAS (d/b/a Surfe)FRService provider for Data Enrichment Features
Hyperdoc Inc. (d/b/a Recall.ai)USService provider for AI meeting intelligence feature in Pipedrive Nova
Intercom R&D Unlimited CompanyIEService provider for customer support conversations
Messagebird UK Ltd. (d/b/a Bird)GBService provider for the Live Chat Feature in LeadBooster
OpenAI Ireland LimitedIEService provider for artificial intelligence features and functionality
Rackspace GmbHCHSupport services for AWS
Tet SIALVService provider for hosting services for the Campaigns Feature
Twilio SendGrid, Inc.USService provider for the Smart Email BCC Feature
Zight, Inc.USScreenshot, screen recording, video, audio, and attachment sharing in customer support communications
Pipedrive's own group companies listed as subprocessors (8)
CompanyCountryPurpose
Pipedrive Germany GmbHDEServices and Support
Pipedrive Inc.USServices and Support
Pipedrive Ireland LtdIEServices and Support
Pipedrive Latvia SIALVServices and Support
Pipedrive OÜEEServices and Support
Pipedrive Portugal Sociedade Unipessoal, LdaPTServices and Support
Pipedrive Prague s.r.o.CZServices and Support
Pipedrive UK LtdGBServices and Support

The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.

Assurance

SchemeStatusScopeSourceObserved
DORAClaimed—trustcenter.pipedrive.com2026-10-05
EU-US DPF · DPFClaimed—trustcenter.pipedrive.com2026-10-05
UK Extension to EU-US DPF · DPFClaimed—trustcenter.pipedrive.com2026-10-05
GDPRClaimed—trustcenter.pipedrive.com2026-10-05
ISO/IEC 27001 SoA · ISO27001Claimed—trustcenter.pipedrive.com2026-10-05
ISO/IEC 27001:2022 · ISO27001Claimed—trustcenter.pipedrive.com2026-10-05
ISO/IEC 27701 · ISO27701Claimed—trustcenter.pipedrive.com2026-10-05
EU Data ActClaimed—trustcenter.pipedrive.com2026-10-05
SOC 2 Type 2 · SOC2T2Claimed—trustcenter.pipedrive.com2026-10-05
SOC 3 · SOC3Claimed—trustcenter.pipedrive.com2026-10-05

Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.

Official registers

RegisterOffering, as the register names itStatusLevelValid untilObserved
Data Privacy Framework List (US)EU-U.S. Data Privacy Framework · Pipedrive Inc.ActiveHR data, non-HR data2027-06-092026-10-07
Data Privacy Framework List (US)UK Extension to the EU-U.S. DPF · Pipedrive Inc.ActiveHR data, non-HR data2027-06-092026-10-07

What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.

Support window

Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.

Documents

What we read, how it was disclosed, and when.
DocumentDisclosureTranscriptionHTTPObserved
certificationsPublicfull2002026-10-05
residencyPublicfull2002026-10-05
subprocessorsPublicfull2002026-10-05

History

Nothing has moved since we started watching this vendor on 2026-10-05. Changes appear here only after a human has reviewed them.