eucsoft

Optimizely

Analytics · optimizely.com · last read 2026-11-09

At a glance

Is Optimizely GDPR compliant?
No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what Optimizely itself publishes, each answer linked to its source and the date we read it.
Does Optimizely have a SOC 2 report?
Optimizely says a SOC 2 Type 2 report is available on request. In Optimizely's words: “ISO 27018:2019, SOC 2 Type 2, PCI DSS v4.0.1, and TISAX.” We read this on 2026-11-09. Source and date
Is Optimizely ISO 27001 certified?
Optimizely states ISO/IEC 27001 certification (2022 edition, as Optimizely names it), and says the certificate or audit report is available on request. We read this on 2026-11-09. Source and date
Who are Optimizely's subprocessors?
Optimizely lists 104 third-party subprocessors; 97 of them name at least one processing country outside the EEA. We last read the list on 2026-11-09. The page we read covers only part of the list. Source and date

The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.

Identity

Legal entityOptimizely North America Inc
HQUS
Parent company—
Ultimate ownership—
EU contracting entityOptimizely AB
LEI254900OYLBMWZ1N5IO91
US CLOUD Act reachContracting entity incorporated in the US
Sourceoptimizely.com · 2026-11-09

Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.

Data location

No data-location observation recorded yet.

The same question for every vendor: where SaaS vendors store EU data.

Optimizely's subprocessor list names AWS, Microsoft and Google for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.

Subprocessor chain

104 third parties · 97 with a country outside the EEA · all read 2026-11-09 · partial: the page we read covers only part of the vendor's subprocessors

SubprocessorCountryPurpose
Amazon SESUSCloud-based Email Services (Agent Platform; optional sub-processor)
Amazon Web Services Inc.North America, EUCloud hosting and infrastructure provider (Agent Platform; selection by customer)
Amazon Web Services Inc.USCloud hosting and infrastructure provider (Analytics)
Amazon Web Services Inc.North America, EU, Asia PacificCloud hosting and infrastructure provider (Configured Commerce; selection by customer)
Amazon Web Services Inc.North America, EUCloud hosting and infrastructure provider (Connect Platform; selection by customer)
Amazon Web Services Inc.North America, EUCloud hosting and infrastructure provider (Content Marketing Platform; selection by customer)
Amazon Web Services Inc.North AmericaCloud hosting and infrastructure provider (Content Recommendations)
Amazon Web Services Inc.North America, EU, Asia PacificCloud hosting and infrastructure provider (Data Platform; selection by customer)
Amazon Web Services Inc.USCloud hosting and infrastructure provider (Web & Feature Experimentation)
Anthropic—Large language model (Agent Platform; varies by user location; processed in nearest data center)
BandwidthUSSMS Delivery (US and Canada only) (Data Platform)
BugsnagNorth America, EUTracking for bug resolution (Connect Platform)
BugsnagNorth America, EUTracking for bug resolution (Data Platform)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Commerce Connect; mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Configured Commerce; mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Connect Platform; mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Content Graph; mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Content Management System (PaaS); mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Content Management System (SaaS); mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Content Recommendations; mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Product Recommendations; mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Search & Navigation (formerly Personalized Find); mapped to customer's data centre)
CloudFlare Inc.North America, EU, Middle East, Asia PacificContent Delivery Network (Web & Feature Experimentation; mapped to customer's data centre)
CloudFlare Inc.*North America, EU, Middle East, Asia PacificContent Delivery Network (Campaign; mapped to customer's data centre)
DatadogUSObservability and Alerting (Agent Platform)
DatadogUSObservability and Alerting (Analytics)
DatadogUSObservability and Alerting (Campaign)
DatadogUSObservability and Alerting (Commerce Connect)
DatadogUSObservability and Alerting (Configured Commerce)
DatadogUSObservability and Alerting (Connect Platform)
DatadogUSObservability and Alerting (Content Graph)
DatadogUSObservability and Alerting (Content Management System (PaaS))
DatadogUSObservability and Alerting (Content Management System (SaaS))
DatadogUSObservability and Alerting (Content Marketing Platform)
DatadogUSObservability and Alerting (Content Recommendations)
DatadogUSObservability and Alerting (Data Platform)
DatadogUSObservability and Alerting (Product Recommendations)
DatadogUSObservability and Alerting (Search & Navigation (formerly Personalized Find))
DatadogUSObservability and Alerting (Web & Feature Experimentation)
Deutsche TelekomEUSMS delivery and RCS messaging (Campaign)
Full StoryUSUser Session Recording (US region customers only) (Agent Platform)
Full StoryUSUser Session Recording (US region customers only) (Content Marketing Platform)
Google AnalyticsUSGoogle Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited (Commerce Connect; optional sub-processor)
Google AnalyticsUSGoogle Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited (Configured Commerce; optional sub-processor)
Google AnalyticsUSGoogle Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited (Content Management System (PaaS); optional sub-processor)
Google AnalyticsUSGoogle Analytics use is optional and may be enabled. If disabled the Optimizely customer will need to supply their own solution or certain functionality may be limited (Content Marketing Platform; optional sub-processor)
Google CloudNorth America, EUCloud Service Provider (Agent Platform; selection by customer)
Google CloudUSCloud Service Provider (Analytics)
Google CloudEUCloud Service Provider (Campaign)
Google CloudUSCloud Service Provider (Content Marketing Platform)
Google CloudUS, EUCloud Service Provider (Web & Feature Experimentation)
Google CloudUSCloud Service Provider. Can be replaced with a third party service (Configured Commerce; optional sub-processor)
Google Gemini—Large language model (Agent Platform; varies by user location; processed in nearest data center)
Link MobilityEUSMS Delivery (Campaign)
LitmusUSEmail rendering testing across browsers (Data Platform)
LogRocketUSFront-end monitoring and session replay (Analytics)
Looker a Google companyNorth America, EU, Middle East, Asia PacificData modelling and visualization platform (a Google company) (Configured Commerce; optional sub-processor)
MailgunUSCloud-based Email Services (Configured Commerce; can be disabled by customer)
Microsoft Inc. AzureNorth America, EUCloud Service Provider (Agent Platform; selection by customer)
Microsoft Inc. AzureNorth America, EU, Middle East, Asia PacificCloud Service Provider (Commerce Connect; selection by customer)
Microsoft Inc. AzureNorth America, EU, Middle East, Asia PacificCloud Service Provider (Community API; selection by customer)
Microsoft Inc. AzureNorth America, EU, Asia PacificCloud Service Provider (Configured Commerce; selection by customer)
Microsoft Inc. AzureNorth America, EU, Middle East, Asia PacificCloud Service Provider (Content Graph; selection by customer)
Microsoft Inc. AzureNorth America, EU, Middle East, Asia PacificCloud Service Provider (Content Management System (PaaS); selection by customer)
Microsoft Inc. AzureNorth America, EU, Middle East, Asia PacificCloud Service Provider (Content Management System (SaaS); selection by customer)
Microsoft Inc. AzureNorth America, EU, Asia PacificCloud Service Provider (Content Recommendations; selection by customer)
Microsoft Inc. AzureNorth America, EUCloud Service Provider (Product Recommendations; selection by customer)
Microsoft Inc. AzureNorth America, EUCloud Service Provider (Search & Navigation (formerly Personalized Find); selection by customer)
Mongo DB AtlasUSDatabase (Community API)
Mongo DB AtlasUSDatabase (Content Marketing Platform)
Mongo DB AtlasUSDatabase (Search & Navigation (formerly Personalized Find))
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Agent Platform)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Analytics)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Campaign)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Commerce Connect)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Configured Commerce)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Connect Platform)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Content Graph)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Content Management System (PaaS))
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Content Management System (SaaS))
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Content Marketing Platform; optional sub-processor)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Content Recommendations)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Data Platform)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Product Recommendations)
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Search & Navigation (formerly Personalized Find))
OktaUSUser Authentication and Authorization is via OptiID. Customer can optionally bring in their own SSO. (Web & Feature Experimentation)
ScyllaDBNorth America, EU, Asia PacificDatabase (Data Platform; selection by customer)
SegmentUSCustomer Data Platform (Agent Platform)
SegmentUSCustomer Data Platform (Analytics)
SegmentUSCustomer Data Platform (Content Marketing Platform)
SEMRushUSSEO Analytics (Agent Platform)
SentryUSObservability - App Event Management (Agent Platform)
SentryUSObservability - App Event Management (Content Marketing Platform)
Sinch Germany GmbHEUSMS Delivery (Campaign)
SnowflakeNorth America, South America, EU, Middle East, Asia PacificDatabase (Agent Platform)
SnowflakeUSDatabase (Analytics)
SnowflakeNorth America, EU, Asia PacificDatabase (Data Platform)
Tray.ioUSAWS App Integrations (Content Marketing Platform; optional sub-processor)
Twilio Send GridUSCloud-based Email Services (Commerce Connect; optional sub-processor; can be disabled by customer)
Twilio Send GridUSCloud-based Email Services (Content Management System (PaaS); optional sub-processor; can be disabled by customer)
Twilio Send GridUSCloud-based Email Services (Content Management System (SaaS); optional sub-processor; can be disabled by customer)
Twilio Send GridUSCloud-based Email Services (Data Platform)
Upper QuadrantUSEcommerce Integrations (Data Platform)
Vonage B.V.EUWhatsApp (Campaign)

The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.

Every subprocessor in the registry, and which vendors name it: subprocessors.

Processing terms

No data processing agreement read yet.

These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.

Assurance

Does Optimizely have a SOC 2 report?

Optimizely says a SOC 2 Type 2 report is available on request. We read this on 2026-11-09.

  • Available on request “ISO 27018:2019, SOC 2 Type 2, PCI DSS v4.0.1, and TISAX”

Source: optimizely.com, 2026-11-09

Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.

Is Optimizely ISO 27001 certified?

Optimizely states ISO/IEC 27001 certification (2022 edition, as Optimizely names it), and says the certificate or audit report is available on request. We read this on 2026-11-09.

  • Available on request “ISO/IEC ISO27001:2022 - Information Security Management Systems (ISMS)”

Source: optimizely.com, 2026-11-09

On the same list Optimizely also names ISO/IEC 27017 and ISO/IEC 27018. Each standard's page says how it relates to ISO/IEC 27001.

Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.

SchemeStatusScopeSourceObserved
Level 1 Self-Assessment · CSAClaimedCloud Security Alliance (CSA); secure PaaS & SaaS cloud services; CAIQ Self-Assessments updated to CAIQ 4.0optimizely.com2026-11-09
HECVATClaimedcore Cloud Productsoptimizely.com2026-11-09
HECVAT-Lite · HECVATClaimedcore Cloud Productsoptimizely.com2026-11-09
HIPAAClaimedHIPAA-ready Software Services: Content Management System (CMS) (PaaS & SaaS), Web & Feature Experimentation Services; supports HIPAA compliance as a business associateoptimizely.com2026-11-09
ISO/IEC ISO27001:2022 · ISO27001Available on requestContent Management System (CMS), Commerce Connect, Web & Feature Experimentation Services, Campaignoptimizely.com2026-11-09
ISO/IEC ISO27017:2015 · ISO27017Available on requestContent Management System (CMS), Commerce Connect, Web & Feature Experimentation Servicesoptimizely.com2026-11-09
ISO/IEC 27018: 2019 · ISO27018Available on requestContent Management System (CMS), Commerce Connect, Web & Feature Experimentation Servicesoptimizely.com2026-11-09
FSQS Stage 3Available on request—optimizely.com2026-11-09
Telecommunications and Telemedia Data Protection Act (TTDSG/TKG)Available on requestSecurity Concept report describing compliance with the German Telecommunications Act as the ICT provideroptimizely.com2026-11-09
PCI DSS v 4.0.1 QSA Audited · PCIDSSAvailable on requestWeb & Feature Experimentation Servicesoptimizely.com2026-11-09
PCI DSS v 4.0.1 Self-Assessment Attestation · PCIDSSAvailable on requestCommerce Connect, Configured Commerceoptimizely.com2026-11-09
SOC 2 Type 2 · SOC2T2Available on requestSOC 2 Type 2 Attestation listed for Content Management System (CMS), Commerce Connect, Web & Feature Experimentation Services, Configured Commerce, Optimizely Data Platform (ODP), Content Marketing Platform (CMP), Analytics (Formerly Netspring)optimizely.com2026-11-09
TISAXAvailable on requestCampaignoptimizely.com2026-11-09

Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.

SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.

Official registers

RegisterOffering, as the register names itStatusLevelValid untilObserved
Global LEI Index (GLEIF)Optimizely North America Inc. · Optimizely North America Inc.ISSUEDUS-DE2027-03-182026-11-09

What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.

Support window

Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.

Vulnerability reporting: no security.txt at the well-known path (read 2026-11-09)

How other vendors publish theirs: security.txt across the registry.

Documents

What we read, how it was disclosed, and when.
DocumentDisclosureTranscriptionHTTPObserved
certificationsPublicfull2002026-11-09
subprocessorsPublicpartial2002026-11-09

History

Nothing has moved since we started watching this vendor on 2026-11-09. Changes appear here only after a human has reviewed them.

Every reviewed change across the registry, newest first: vendor changes.