Mural
Work management · mural.co · last read 2026-11-09
At a glance
- Is Mural GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what Mural itself publishes, each answer linked to its source and the date we read it.
- Does Mural have a SOC 2 report?
- Mural states SOC 2 Type 2 on its own page, but does not say there how to get a report. In Mural's words: “SOC 2 Type 2 - Trust Services Principles Download report.” We read this on 2026-11-09. Source and date
- Is Mural ISO 27001 certified?
- Mural states ISO/IEC 27001 on its own page, but does not say there how to get the certificate. In Mural's words: “Mural maintains SOC 2 Type 2, ISO 27001, and ISO 42001 certifications.” We read this on 2026-11-09. Source and date
- Who are Mural's subprocessors?
- Mural lists 14 third-party subprocessors; 14 of them name at least one processing country outside the EEA. We last read the list on 2026-11-09. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | Tactivos Inc. dba Mural |
|---|---|
| HQ | US |
| Parent company | — |
| Ultimate ownership | — |
| EU contracting entity | — |
| LEI | 984500BDD8DD483BF905 |
| US CLOUD Act reach | Contracting entity incorporated in the US |
| Source | mural.co · 2026-11-09 |
Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.
Data location
No data-location observation recorded yet.
The same question for every vendor: where SaaS vendors store EU data.
Mural's subprocessor list names AWS and Microsoft for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
14 third parties · 14 with a country outside the EEA · all read 2026-11-09
| Subprocessor | Country | Purpose |
|---|---|---|
| Adobe | US | Cloud-based Marketing Automation Solution |
| Amazon Web Services | US | Cloud Service Provider |
| Amplitude | US | Cloud Based Product Analytics Service |
| Chorus | US | Cloud-based Analytics Tool |
| Databricks Inc. | US | Data Intelligence platform for in-app and service reports. |
| Deeptrace dba Coresignal | US | Public web data API provider used exclusively for Profile Cards in the Stakeholder Mapping feature |
| Fivetran | US | Cloud Based Connector and Data Centralization Services |
| Mandrill / Mailchimp | US | Cloud-based Customer Support Services |
| Microsoft Azure | US | Cloud Service Provider |
| MongoDB, Inc | US | Cloud database Service Production Database |
| New Relic | US | Cloud Based Product Analytics Service |
| Pendo | US | Product Experience and Product Analytics |
| Salesforce Cloud | US | Cloud-based Customer Support Services |
| Twilio Inc, dba “Segment” | US | Customer Data Platform |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
No data processing agreement read yet.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
Assurance
Does Mural have a SOC 2 report?
Mural states SOC 2 Type 2 on its own page, but does not say there how to get a report. We read this on 2026-11-09.
- Claimed “SOC 2 Type 2 - Trust Services Principles Download report”
Source: mural.co, 2026-11-09
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
Is Mural ISO 27001 certified?
Mural states ISO/IEC 27001 on its own page, but does not say there how to get the certificate. We read this on 2026-11-09.
- Claimed “Mural maintains SOC 2 Type 2, ISO 27001, and ISO 42001 certifications”
Source: mural.co, 2026-11-09
Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| CCPA | Claimed | supports compliance with applicable GDPR and CCPA requirements | mural.co | 2026-11-09 |
| GDPR | Claimed | supports compliance with applicable GDPR and CCPA requirements | mural.co | 2026-11-09 |
| ISO 27001 · ISO27001 | Claimed | — | mural.co | 2026-11-09 |
| ISO 42001 · ISO42001 | Claimed | — | mural.co | 2026-11-09 |
| AI Pact | Claimed | first company in the visual collaboration space to sign the European Union’s AI Pact | mural.co | 2026-11-09 |
| Microsoft SSPA | Claimed | — | mural.co | 2026-11-09 |
| SOC 2 Type 2 · SOC2T2 | Claimed | Trust Services Principles | mural.co | 2026-11-09 |
| SOC 3 · SOC3 | Claimed | — | mural.co | 2026-11-09 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Global LEI Index (GLEIF) | TACTIVOS, INC. · TACTIVOS, INC. | ISSUED | US-DE | 2027-01-23 | 2026-11-09 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under Mural; Tactivos Inc. dba Mural
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under Mural; Tactivos Inc. dba Mural
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under Mural; Tactivos Inc. dba Mural
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under Mural; Tactivos Inc. dba Mural
- FedRAMP Marketplace (US): checked 2026-11-09, no entry under Mural; Tactivos Inc. dba Mural
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under Mural; Tactivos Inc. dba Mural
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: no security.txt at the well-known path (read 2026-11-09)
How other vendors publish theirs: security.txt across the registry.
Documents
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-11-09 |
| subprocessors | Public | full | 200 | 2026-11-09 |
History
Nothing has moved since we started watching this vendor on 2026-11-09. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.