Gong
Sales intelligence · gong.io · last read 2026-11-09
At a glance
- Is Gong GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what Gong itself publishes, each answer linked to its source and the date we read it.
- Does Gong have a data processing agreement (DPA)?
- Yes. Gong publishes a data processing agreement at gong.io. It describes how a new subprocessor is announced but states no notice period. It promises breach notification "without undue delay", with no number of hours. Source and date
- Which version of the Gong DPA is current?
- On 2026-11-09, Gong's DPA at gong.io printed “LAST UPDATED: September 2026”. Source and date
- Does Gong have a SOC 2 report?
- Gong states SOC 2 Type 2 on its own page, but does not say there how to get a report. We read this on 2026-10-25. Source and date
- Is Gong ISO 27001 certified?
- Gong states ISO/IEC 27001 on its own page, but does not say there how to get the certificate. We read this on 2026-10-25. Source and date
- Where is Gong's trust center?
- Gong publishes a page it calls “Trust Center” at trust.gong.io. Some of its documents sit behind a request or sign-in: the page says “Get access”. The page mentions SOC 2, ISO 27001, a penetration test, subprocessors, security questionnaires and a DPA. We read it on 2026-11-03. Source and date
- How does Gong transfer personal data out of the EU?
- Gong's agreement relies on the EU standard contractual clauses, the EU-U.S. Data Privacy Framework and the UK transfer addendum. Gong is on the official Data Privacy Framework List (status: Active). Source and date
- Does Gong offer EU data residency?
- The vendor documents an EU region but states nothing about which plan reaches it or what it costs. Source and date
- Who are Gong's subprocessors?
- Gong lists 7 third-party subprocessors; 7 of them name at least one processing country outside the EEA. We last read the list on 2026-10-25. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | GONG.IO INC. |
|---|---|
| HQ | — |
| Parent company | — |
| Ultimate ownership | — |
| EU contracting entity | — |
| LEI | — |
| US CLOUD Act reach | Not determined from the sources read |
| Source | gong.io · 2026-10-25 |
Gong data residency
| Region | EU data location | Minimum plan | Source | Observed |
|---|---|---|---|---|
| EU | Terms not stated | — | help.gong.io | 2026-10-25 |
EU: New Gong customers can choose to store their data in EU or US data centers, and the US is the default. The document does not name a plan or a cost for the EU option.
The same question for every vendor: where SaaS vendors store EU data.
Gong's subprocessor list names AWS, Microsoft and Google for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
7 third parties · 2 of the vendor's own group companies · 7 with a country outside the EEA · all read 2026-10-25
| Subprocessor | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | US, EU | Cloud services, language transcription, and application AI functionality |
| Google Cloud EMEA Limited | US, EU | Cloud services, language transcription, and application AI functionality |
| Mailgun Technologies, Inc. | US, EU | Transactional email |
| Microsoft Ireland Operations Limited | US, EU | Cloud services and application AI functionality |
| MongoDB, Inc. | US, EU | Data storage and querying |
| Snowflake Inc. | US, EU | Data storage and querying |
| Twilio, Inc. | US, EU | VOIP and text message notifications |
Gong's own group companies listed as subprocessors (2)
| Company | Country | Purpose |
|---|---|---|
| Gong.io Ltd. | IL | Providing the Gong service |
| Gongio Ireland Limited | IE | A wholly-owned Gong subsidiary |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
From the vendor's data processing agreement · read 2026-10-25 · gong.io
| Term | What the agreement says |
|---|---|
| Transfer mechanism | EU-U.S. DPF |
| Transfer mechanism | SCC module 1 |
| Transfer mechanism | SCC module 2 |
| Transfer mechanism | SCC module 3 |
| Transfer mechanism | SCC module 4 |
| Transfer mechanism | Swiss FADP clauses |
| Transfer mechanism | UK Addendum |
| Notice of new subprocessors | Notice before the new sub-processor is authorized; customers can subscribe to notifications on the sub-processors webpage |
| If you object to one | Written objection on reasonable, explained grounds to [email protected] within 5 business days of notice; parties try in good faith to resolve it; if they cannot, Gong uses commercially reasonable efforts to provide the same service without the new sub-processor |
| Obligations passed to subprocessors | Written agreements binding sub-processors to data protection obligations substantially similar to those in the DPA; Gong remains fully liable for sub-processors |
| Breach notification | without undue delay after becoming aware |
| Deletion when the service ends | Gong deletes all Customer Data within 30 days after termination or expiration of the Agreement. This does not apply to data it must retain by law or data archived on back-up systems (e.g. audit logs); Gong securely isolates that data and protects it from further Processing, except as required by law. |
| Requests from data subjects | Reasonably assists Customer, through appropriate technical and organisational measures where possible, to respond to data subject rights requests; no stated handling of requests sent to Gong directly |
| Audit | Information on request; audits/inspections by Customer or a non-competitor auditor, which Gong may satisfy with third-party attestations, certifications and audit report summaries; audits pre-scheduled at least 45 days in advance, at most once a year (except after a Personal Data Breach), at Customer's cost, with no access to Gong's networks |
| Audit | On written request at reasonable intervals, subject to confidentiality: most recent third-party security audit/certification reports (e.g. SOC2), to non-competitor customers or their non-competitor auditor under NDA |
| Processing on your instructions | only on behalf of and in accordance with Customer's reasonable instructions; informs Customer if an instruction infringes Data Protection Laws |
| Confidentiality of staff | Personnel processing the data are informed of its confidential nature, trained, and have signed written confidentiality agreements that survive termination |
| Security measures | Reasonable security measures as described in Section 7 of the DPA |
Terms as the agreement states them. Where it is silent on a term, there is no row; that is not a statement that the vendor does not offer it.
Which version applies
On 2026-11-09, the agreement printed: LAST UPDATED: September 2026
at gong.io
Last updated 2026-09
This version is in our copies from 2026-10-25.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
Assurance
Does Gong have a SOC 2 report?
Gong states SOC 2 Type 2 on its own page, but does not say there how to get a report. We read this on 2026-10-25.
- Claimed “SOC 2 Type 2 + HIPAA Report”
- Claimed “SOC 2 Type II Report (2026)”
Source: trust.gong.io, 2026-10-25
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
Is Gong ISO 27001 certified?
Gong states ISO/IEC 27001 on its own page, but does not say there how to get the certificate. We read this on 2026-10-25.
On the same list Gong also names ISO/IEC 27017, ISO/IEC 27018 and ISO/IEC 27701. Each standard's page says how it relates to ISO/IEC 27001.
Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| CSA STAR · CSA | Claimed | — | trust.gong.io | 2026-10-25 |
| CSA STAR Level 1 · CSA | Claimed | — | trust.gong.io | 2026-10-25 |
| EU-US DPF · DPF | Claimed | — | trust.gong.io | 2026-10-25 |
| GDPR | Claimed | — | trust.gong.io | 2026-10-25 |
| HIPAA | Claimed | SOC 2 Type 2 + HIPAA Report | trust.gong.io | 2026-10-25 |
| ISO/IEC 27001 · ISO27001 | Claimed | — | trust.gong.io | 2026-10-25 |
| ISO/IEC 27017 · ISO27017 | Claimed | covering cloud security and the protection of PII in cloud environments | trust.gong.io | 2026-10-25 |
| ISO/IEC 27017:2015 · ISO27017 | Claimed | — | trust.gong.io | 2026-10-25 |
| ISO/IEC 27018 · ISO27018 | Claimed | covering cloud security and the protection of PII in cloud environments | trust.gong.io | 2026-10-25 |
| ISO/IEC 27018:2019 · ISO27018 | Claimed | — | trust.gong.io | 2026-10-25 |
| ISO/IEC 27701 · ISO27701 | Claimed | — | trust.gong.io | 2026-10-25 |
| ISO/IEC 42001:2023 · ISO42001 | Claimed | — | trust.gong.io | 2026-10-25 |
| PCI DSS · PCIDSS | Claimed | — | trust.gong.io | 2026-10-25 |
| PCI DSS SAQ-D · PCIDSS | Claimed | — | trust.gong.io | 2026-10-25 |
| SOC 2 · SOC2 | Claimed | — | trust.gong.io | 2026-10-25 |
| SOC 2 Type 2 · SOC2T2 | Claimed | SOC 2 Type 2 + HIPAA Report | trust.gong.io | 2026-10-25 |
| SOC 2 Type II · SOC2T2 | Claimed | SOC 2 Type II Report (2026) | trust.gong.io | 2026-10-25 |
| TX-RAMP Level 2 · TXRAMP | Claimed | — | trust.gong.io | 2026-10-25 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Data Privacy Framework List (US) | EU-U.S. Data Privacy Framework · Gong | Active | HR data, non-HR data | 2027-02-23 | 2026-10-25 |
| Data Privacy Framework List (US) | Swiss-U.S. Data Privacy Framework · Gong | Active | non-HR data | 2027-02-23 | 2026-10-25 |
| Data Privacy Framework List (US) | UK Extension to the EU-U.S. DPF · Gong | Active | HR data, non-HR data | 2027-02-23 | 2026-10-25 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- ISO 27001 on the basis of IT-Grundschutz (BSI, Germany): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- CISPE Data Protection Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- Data Privacy Framework List (US): checked 2026-11-09, 3 entries under GONG.IO INC.; Gong
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- FedRAMP Marketplace (US): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- GPAI Code of Practice signatories (European Commission): checked 2026-11-09, no entry under GONG.IO INC.; Gong
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under GONG.IO INC.; Gong
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
What an entry on the Data Privacy Framework List covers, and which vendors hold one: EU-US Data Privacy Framework.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: no security.txt at the well-known path (read 2026-10-25)
How other vendors publish theirs: security.txt across the registry.
Documents
Where is Gong's trust center?
Gong publishes a page it calls “Trust Center” at trust.gong.io. Some of its documents sit behind a request or sign-in. The page mentions SOC 2, ISO 27001, a penetration test, subprocessors, security questionnaires and a DPA. We read it on 2026-11-03. Open trust.gong.io
- Name “Welcome to Gong's Trust Center, your central resource for information about the security, privacy, compliance, and AI governance of the Gong Revenue”
- Request step “Get access”
Source: trust.gong.io, 2026-11-03. Read from the page's text, without a model; every vendor's trust center.
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-10-25 |
| dpa | Public | full | 200 | 2026-10-25 |
| identity | Public | full | 200 | 2026-10-25 |
| residency | Public | full | 200 | 2026-10-25 |
| subprocessors | Public | full | 200 | 2026-10-25 |
History
Nothing has moved since we started watching this vendor on 2026-10-25. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.