ElevenLabs
AI API · elevenlabs.io · last read 2026-11-09
At a glance
- Is ElevenLabs GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what ElevenLabs itself publishes, each answer linked to its source and the date we read it.
- Does ElevenLabs have a data processing agreement (DPA)?
- Yes. ElevenLabs publishes a data processing agreement at elevenlabs.io. It gives 30 days' notice before a new subprocessor is added. It promises breach notification "without undue delay", with no number of hours. Source and date
- Which version of the ElevenLabs DPA is current?
- On 2026-11-09, ElevenLabs's DPA at elevenlabs.io printed “Last Updated: 8 April 2026”. Source and date
- Does ElevenLabs have a SOC 2 report?
- ElevenLabs says SOC 2 Type 1 and Type 2 reports are available on request. In ElevenLabs' words: “2026 SOC 2 Type 2 + HIPAA Report Final.pdf.” We read this on 2026-10-25. Source and date
- Is ElevenLabs ISO 27001 certified?
- ElevenLabs states ISO/IEC 27001 certification (2022 edition, as ElevenLabs names it), and says the certificate or audit report is available on request. We read this on 2026-10-25. Source and date
- Where is ElevenLabs's trust center?
- ElevenLabs publishes a page it calls “Compliance Portal” at compliance.elevenlabs.io. Some of its documents sit behind a request or sign-in: the page says “Request access”. Its text appears only after JavaScript runs: a client without it, as most tooling is, gets an empty page. The page mentions SOC 2, ISO 27001, a penetration test, subprocessors and security questionnaires. We read it on 2026-11-03. Source and date
- Does ElevenLabs use your data to train AI models?
- For consumer plans (ElevenLabs (non-Enterprise users)): Data used to improve audio models by default; users can opt out via the Data use toggle. For business plans (ElevenLabs Enterprise): Not used for training by default, except as needed to provide services to Enterprise customers. Source and date
- Does ElevenLabs offer zero data retention?
- For business plans (ElevenLabs Enterprise (Zero Retention Mode)): Optional Zero Retention Mode that customers can enable; content is not retained on ElevenLabs servers. Source and date
- Can ElevenLabs process AI data in the EU?
- For business plans (ElevenLabs Enterprise (data residency)): EU data residency for Enterprise customers; processing limited to the EU only when using Zero Retention Mode and the API (optional integrations such as Custom LLMs or post-call webhooks may process outside the EU); otherwise only storage is in the EU. Source and date
- How does ElevenLabs transfer personal data out of the EU?
- ElevenLabs's agreement relies on the EU standard contractual clauses, the EU-U.S. Data Privacy Framework and the UK transfer addendum. ElevenLabs is on the official Data Privacy Framework List (status: Active). Source and date
- Does ElevenLabs offer EU data residency?
- An EU location exists but only on the enterprise tier. Plan it needs: Enterprise. Source and date
- Who are ElevenLabs's subprocessors?
- ElevenLabs lists 3 third-party subprocessors; 3 of them name at least one processing country outside the EEA. We last read the list on 2026-10-25. The page we read covers only part of the list. Source and date
- How do you report a security vulnerability to ElevenLabs?
- ElevenLabs publishes a security.txt at elevenlabs.io naming https://elevenlabs.io/security/report. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | Eleven Labs Inc. |
|---|---|
| HQ | US |
| Parent company | — |
| Ultimate ownership | US |
| EU contracting entity | — |
| LEI | 254900MCM69TO5IDN844 |
| US CLOUD Act reach | Contracting entity incorporated in the US |
| Source | elevenlabs.io · 2026-10-25 |
Legal entity from the vendor's own terms. LEI, registered country and parent company from the Global LEI Index (GLEIF); ownership is left empty where GLEIF names no parent. The CLOUD Act row is arithmetic over those countries, not an assessment of risk.
ElevenLabs data residency
| Region | EU data location | Minimum plan | Source | Observed |
|---|---|---|---|---|
| EU | Enterprise only | Enterprise | elevenlabs.io | 2026-10-25 |
EU: Data residency is an Enterprise feature, described as an exclusive feature available to ElevenLabs' Enterprise customers. New customers need to contact sales to enable an isolated environment.
The same question for every vendor: where SaaS vendors store EU data.
ElevenLabs's subprocessor list names AWS, Microsoft and Google for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
3 third parties · 1 of the vendor's own group companies · 3 with a country outside the EEA · all read 2026-10-25 · partial: the page we read covers only part of the vendor's subprocessors
| Subprocessor | Country | Purpose |
|---|---|---|
| Amazon Web Services | US, EU, SG | Cloud infrastructure & data storage |
| Azure | IN | Cloud infrastructure, data storage & LLM Services |
| Google Cloud Platform | US, EU, SG | Cloud infrastructure, security, data storage & LLM Services |
ElevenLabs's own group companies listed as subprocessors (1)
| Company | Country | Purpose |
|---|---|---|
| ElevenLabs Affiliates | GB, PL, JP, AE, IN, IE, NL, SG, CH | ElevenLabs leverages its affiliates in connection with providing Services to its customers |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
From the vendor's data processing agreement · read 2026-10-25 · elevenlabs.io
| Term | What the agreement says |
|---|---|
| Transfer mechanism | EU-U.S. DPF |
| Transfer mechanism | SCC module 2 |
| Transfer mechanism | SCC module 3 |
| Transfer mechanism | Swiss FADP clauses |
| Transfer mechanism | UK Addendum |
| Transfer mechanism | other |
| Notice of new subprocessors | at least 30 days prior, by updating the Subprocessor List at https://compliance.elevenlabs.io |
| If you object to one | if objection unresolved, either party may terminate the Services requiring the subprocessor within 30 days of concluded negotiations |
| Obligations passed to subprocessors | Written agreement with Subprocessors imposing privacy and data security obligations substantially as protective as this DPA |
| Breach notification | without undue delay upon confirming a Security Incident |
| Deletion when the service ends | For enterprise-level Services, Customer Content is deleted within 30 days of expiration or termination unless Customer consents to longer retention; for self-serve Services ElevenLabs may, but need not, delete after 180 days of inactivity; legal and backup retention allowed |
| Requests from data subjects | Promptly notifies Customer of a Data Subject request it receives directly (after confirming it relates to Customer); does not respond except on Customer's documented instructions or as required by law |
| Audit | Third-party audit certification/report (e.g. SOC 2 Type II) on reasonable written request; this satisfies audit rights. Additional virtual audits only where required by law, with scope, timing and duration mutually agreed, at customer's cost unless a material breach is found |
| Processing on your instructions | only on Customer's documented instructions as set forth in the Agreement (including this DPA), or as expressly permitted by Applicable Data Protection Laws; will inform Customer of any legal obligation to process otherwise, to the extent legally permitted |
| Security measures | Appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the measures listed in Annex II |
Terms as the agreement states them. Where it is silent on a term, there is no row; that is not a statement that the vendor does not offer it.
Which version applies
On 2026-11-09, the agreement printed: Last Updated: 8 April 2026
at elevenlabs.io
Last updated 2026-04-08
This version is in our copies from 2026-10-25.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
AI and your data
What ElevenLabs's own pages state about the data you send its AI products, plan by plan. Compared with other vendors on AI vendors and your data.
| Plans | Term | What the page says | Source | Observed |
|---|---|---|---|---|
| Consumer ElevenLabs (non-Enterprise users) | Training on your data | Used unless you opt out Data used to improve audio models by default; users can opt out via the Data use toggle | elevenlabs.io | 2026-10-28 |
| Business ElevenLabs Enterprise | Training on your data | Not used Not used for training by default, except as needed to provide services to Enterprise customers | elevenlabs.io | 2026-10-28 |
| Business ElevenLabs Enterprise (Zero Retention Mode) | Zero data retention | Available Optional Zero Retention Mode that customers can enable; content is not retained on ElevenLabs servers | elevenlabs.io | 2026-10-28 |
| Business ElevenLabs Enterprise (data residency) | EU processing | In the EU EU data residency for Enterprise customers; processing limited to the EU only when using Zero Retention Mode and the API (optional integrations such as Custom LLMs or post-call webhooks may process outside the EU); otherwise only storage is in the EU | elevenlabs.io | 2026-10-28 |
Assurance
Does ElevenLabs have a SOC 2 report?
ElevenLabs says SOC 2 Type 1 and Type 2 reports are available on request. We read this on 2026-10-25.
- Available on request “ElevenLabs - 2026 SOC 2 Type 1 Report - Productions”
- Available on request “2026 SOC 2 Type 2 + HIPAA Report Final.pdf”
Source: compliance.elevenlabs.io, 2026-10-25
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
Is ElevenLabs ISO 27001 certified?
ElevenLabs states ISO/IEC 27001 certification (2022 edition, as ElevenLabs names it), and says the certificate or audit report is available on request. We read this on 2026-10-25.
On the same list ElevenLabs also names ISO/IEC 27017, ISO/IEC 27018 and ISO/IEC 27701. Each standard's page says how it relates to ISO/IEC 27001.
Of the 122 vendors in this registry whose own pages state ISO/IEC 27001, 16 link to the certificate, 43 say it is available on request, and 63 state it without saying how to get it. A certificate names the certification body, the scope and the expiry date: those are the three things to check.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| CCPA | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| CPRA · CCPA | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| CSA STAR AI L1 · CSA | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| CSA STAR L1 · CSA | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| UK Cyber Essentials Plus · CyberEssentialsPlus | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| DORA | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| EU AI ACT · EUAIAct | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| FedRAMP® 20x Class A · FedRAMP | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| GDPR | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| HDS | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| HDS | Claimed | Agents and API platforms, when used with EU Data Residency and Zero Retention mode | compliance.elevenlabs.io | 2026-10-25 |
| HIPAA | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| HIPAA | Available on request | Covered Services, to the extent that Zero Retention Mode is enabled: Text To Speech API, Speech to Text API, ElevenAgents; BAA applies only to conversation content for ElevenAgents; Enterprise customers | compliance.elevenlabs.io | 2026-10-25 |
| ISO 27001:2022 · ISO27001 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| ISO 27017:2015 · ISO27017 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| ISO 27018:2019 · ISO27018 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| ISO 27701 · ISO27701 | Claimed | Privacy Information Management | compliance.elevenlabs.io | 2026-10-25 |
| ISO 27701:2019 · ISO27701 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| ISO 42001 · ISO42001 | Claimed | AI Management Systems | compliance.elevenlabs.io | 2026-10-25 |
| ISO/IEC 42001:2023 · ISO42001 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| LGPD | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| LGPD | Available on request | Independent audit against the requirements of the Brazilian General Data Protection Law; report available to Enterprise customers via the Compliance Portal | compliance.elevenlabs.io | 2026-10-25 |
| AIUC-1 | Available on request | ElevenLabs Docs Agent | compliance.elevenlabs.io | 2026-10-25 |
| EcoVadis Committed | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| NHS DSPT | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| Trusted Partner Network - Blue Shield | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| PCI DSS 4.0.1 Level 1 · PCIDSS | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
| SOC 2 Type 1 · SOC2T1 | Available on request | Productions | compliance.elevenlabs.io | 2026-10-25 |
| SOC 2 Type 2 · SOC2T2 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| SOC 3 · SOC3 | Available on request | — | compliance.elevenlabs.io | 2026-10-25 |
| TX-RAMP Level 2 · TXRAMP | Claimed | — | compliance.elevenlabs.io | 2026-10-25 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Data Privacy Framework List (US) | EU-U.S. Data Privacy Framework · ElevenLabs | Active | HR data, non-HR data | 2027-02-09 | 2026-10-25 |
| Data Privacy Framework List (US) | Swiss-U.S. Data Privacy Framework · ElevenLabs | Active | HR data, non-HR data | 2027-02-09 | 2026-10-25 |
| Data Privacy Framework List (US) | UK Extension to the EU-U.S. DPF · ElevenLabs | Active | HR data, non-HR data | 2027-02-09 | 2026-10-25 |
| Global LEI Index (GLEIF) | ELEVEN LABS INC. · ELEVEN LABS INC. | ISSUED | US-DE | 2027-06-17 | 2026-10-25 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- ISO 27001 on the basis of IT-Grundschutz (BSI, Germany): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- CISPE Data Protection Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- Data Privacy Framework List (US): checked 2026-11-09, 3 entries under Eleven Labs Inc.; ElevenLabs
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- FedRAMP Marketplace (US): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- GPAI Code of Practice signatories (European Commission): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under Eleven Labs Inc.; ElevenLabs
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
What an entry on the Data Privacy Framework List covers, and which vendors hold one: EU-US Data Privacy Framework.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: elevenlabs.io (security.txt, expires 2027-10-06; read 2026-10-25)
How other vendors publish theirs: security.txt across the registry.
Documents
Where is ElevenLabs's trust center?
ElevenLabs publishes a page it calls “Compliance Portal” at compliance.elevenlabs.io. Some of its documents sit behind a request or sign-in. Its text appears only after JavaScript runs: a client without it, as most tooling is, gets an empty page. The page mentions SOC 2, ISO 27001, a penetration test, subprocessors and security questionnaires. We read it on 2026-11-03. Open compliance.elevenlabs.io
- Name “ElevenLabs Compliance Portal”
- Request step “Request access”
Source: compliance.elevenlabs.io, 2026-11-03. Read from the page's text, without a model; every vendor's trust center.
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| ai | Public | full | 200 | 2026-10-28 |
| ai-2 | Public | full | 200 | 2026-10-28 |
| certifications | Public | full | 200 | 2026-10-25 |
| dpa | Public | full | 200 | 2026-10-25 |
| identity | Public | full | 200 | 2026-10-25 |
| residency | Public | full | 200 | 2026-10-25 |
| subprocessors | Public | partial | 200 | 2026-10-25 |
History
Nothing has moved since we started watching this vendor on 2026-10-28. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.