ActiveCampaign
Email marketing · activecampaign.com · last read 2026-11-09
At a glance
- Is ActiveCampaign GDPR compliant?
- No tool is GDPR compliant on its own: compliance depends on what you process with it and how. What follows is what ActiveCampaign itself publishes, each answer linked to its source and the date we read it.
- Does ActiveCampaign have a data processing agreement (DPA)?
- Yes. ActiveCampaign publishes a data processing agreement at activecampaign.com. It describes how a new subprocessor is announced but states no notice period. It promises breach notification "without undue delay", with no number of hours. Source and date
- Does ActiveCampaign have a SOC 2 report?
- ActiveCampaign says a SOC 2 report is available on request (no type given). In ActiveCampaign's words: “Our Trust Center provides self-service access to our latest SOC 2 report, penetration test attestation, legal and privacy policies, compliance certifications, and more.” We read this on 2026-11-09. Source and date
- How does ActiveCampaign transfer personal data out of the EU?
- ActiveCampaign's agreement relies on the EU standard contractual clauses, the EU-U.S. Data Privacy Framework and the UK transfer addendum. ActiveCampaign, LLC is on the official Data Privacy Framework List (status: Active). Source and date
- Does ActiveCampaign offer EU data residency?
- The EU is the default region for this vendor. Source and date
- Who are ActiveCampaign's subprocessors?
- ActiveCampaign lists 8 third-party subprocessors; 8 of them name at least one processing country outside the EEA. We last read the list on 2026-11-09. Source and date
The same questions for any vendor, and the rule behind each: the vendor due diligence checklist.
Identity
| Legal entity | ActiveCampaign, LLC |
|---|---|
| HQ | US |
| Parent company | — |
| Ultimate ownership | — |
| EU contracting entity | — |
| LEI | — |
| US CLOUD Act reach | Contracting entity incorporated in the US |
| Source | activecampaign.com · 2026-11-09 |
ActiveCampaign data residency
| Region | EU data location | Minimum plan | Source | Observed |
|---|---|---|---|---|
| EU | EU by default | — | activecampaign.com | 2026-11-09 |
EU: The vendor chooses the data center that matches the customer's region, and existing EU customers are migrated unless they opt out. The document states "There is no additional cost associated with your data residing in the EU or APAC data center."
The same question for every vendor: where SaaS vendors store EU data.
ActiveCampaign's subprocessor list names AWS for hosting or infrastructure. Which SaaS vendors run on which cloud, and the sovereign offerings of each: sovereign clouds.
Subprocessor chain
8 third parties · 7 of the vendor's own group companies · 8 with a country outside the EEA · all read 2026-11-09
| Subprocessor | Country | Purpose |
|---|---|---|
| Amazon Web Services | US, EU, AU | Data Storage Service |
| Amazon Web Services (for AWS Bedrock and open-weight models) | US | Artificial Intelligence Service |
| CloudFlare | US | Network Service |
| OpenAI | US | Artificial Intelligence Service |
| Snowflake | US, EU, AU | Data Warehouse Service |
| Twilio | US | SMS Delivery Service |
| Zendesk | US | Customer Support Service |
| Zight (formerly CloudApp) | US | Customer Support Service |
ActiveCampaign's own group companies listed as subprocessors (7)
| Company | Country | Purpose |
|---|---|---|
| 11 Tecnologías, S. de R.L. de C.V. | MX | sales, account and engineering support |
| AC Snudrovia LLC | US | sales, account and engineering support |
| ActiveCampaign Australia Pty Limited | AU | sales, account and engineering support |
| ActiveCampaign Brasil LTDA | BR | sales, account and engineering support |
| ActiveCampaign Costa Rica S.R.L. | CR | sales, account and engineering support |
| ActiveCampaign Ireland Limited | IE | sales, account and engineering support |
| ActiveCampaign Poland sp. z o.o. | PL | sales, account and engineering support |
The count outside the EEA is arithmetic over the country column, not a judgement about lawfulness. A transfer outside the EEA can be perfectly lawful; whether this one is depends on your use, not on the vendor.
Every subprocessor in the registry, and which vendors name it: subprocessors.
Processing terms
From the vendor's data processing agreement · read 2026-11-09 · activecampaign.com
| Term | What the agreement says |
|---|---|
| Transfer mechanism | EU-U.S. DPF |
| Transfer mechanism | SCC module 2 |
| Transfer mechanism | UK Addendum |
| Notice of new subprocessors | Notice by updating the vendor's Sub-processor webpage; no advance notice period stated |
| If you object to one | Customer may object in writing on reasonable data-protection grounds within 7 days of the webpage update; if it does not, it is deemed to consent |
| Breach notification | without undue delay (commercially reasonable efforts) |
| Audit | Where required by law: audit information and an audit by an independent third party; SOC 2 Type 2 security package once a year on written request under NDA; further written information requests |
Terms as the agreement states them. Where it is silent on a term, there is no row; that is not a statement that the vendor does not offer it.
Which version applies
We found no version number or date in the agreement as we read it.
These terms side by side for every vendor: data processing agreements compared. What vendors give you for a transfer impact assessment: transfer impact assessments.
Assurance
Does ActiveCampaign have a SOC 2 report?
ActiveCampaign says a SOC 2 report is available on request (no type given). We read this on 2026-11-09.
- Available on request “Our Trust Center provides self-service access to our latest SOC 2 report, penetration test attestation, legal and privacy policies, compliance certifications, and more.”
Source: activecampaign.com, 2026-11-09
Of the 114 vendors in this registry whose own pages mention SOC 2, 57 say the report is available on request, 1 links to the report itself, and 56 state it without saying how to get it. The type is the one the vendor names.
| Scheme | Status | Scope | Source | Observed |
|---|---|---|---|---|
| GDPR | Claimed | — | activecampaign.com | 2026-11-09 |
| HIPAA | Claimed | — | activecampaign.com | 2026-11-09 |
| SOC 2 · SOC2 | Available on request | — | activecampaign.com | 2026-11-09 |
Claimed means the vendor asserts the scheme on its own page and offers nothing further. Available on request means the report or certificate exists but sits behind a request, a login or an NDA. Neither is a certificate we have seen. That is a distinction an auditor makes, so we make it too.
SecNumCloud, C5, ENS and HDS for every vendor, with the pages for ISO standards, SOC 2 and TISAX: certifications compared.
Official registers
| Register | Offering, as the register names it | Status | Level | Valid until | Observed |
|---|---|---|---|---|---|
| Data Privacy Framework List (US) | EU-U.S. Data Privacy Framework · ActiveCampaign, LLC | Active | non-HR data | 2027-09-24 | 2026-11-09 |
| Data Privacy Framework List (US) | Swiss-U.S. Data Privacy Framework · ActiveCampaign, LLC | Active | non-HR data | 2027-09-24 | 2026-11-09 |
| Data Privacy Framework List (US) | UK Extension to the EU-U.S. DPF · ActiveCampaign, LLC | Active | non-HR data | 2027-09-24 | 2026-11-09 |
- ACN qualified cloud (Italy): checked 2026-11-09, no entry under ActiveCampaign; ActiveCampaign, LLC
- DORA critical ICT third-party providers (ESAs): checked 2026-11-09, no entry under ActiveCampaign; ActiveCampaign, LLC
- Data Privacy Framework List (US): checked 2026-11-09, 3 entries under ActiveCampaign; ActiveCampaign, LLC
- ENS certificates of conformity (CCN, Spain): checked 2026-11-09, no entry under ActiveCampaign; ActiveCampaign, LLC
- EU Cloud Code of Conduct (GDPR Art. 40): checked 2026-11-09, no entry under ActiveCampaign; ActiveCampaign, LLC
- FedRAMP Marketplace (US): checked 2026-11-09, no entry under ActiveCampaign; ActiveCampaign, LLC
- SecNumCloud qualified services (ANSSI, France): checked 2026-11-09, no entry under ActiveCampaign; ActiveCampaign, LLC
What the authority publishes, not what the vendor claims. An entry covers the offering it names and nothing else: a FedRAMP authorisation for a government edition says nothing about the commercial service. No entry is not a finding about security - most vendors never apply - and an entry filed under a name not listed above would not have been found.
What an entry on the Data Privacy Framework List covers, and which vendors hold one: EU-US Data Privacy Framework.
Support window
Not yet collected. This row will say not declared only once we have read a lifecycle or security page and found no period stated — see support windows.
Vulnerability reporting: no security.txt at the well-known path (read 2026-11-09)
How other vendors publish theirs: security.txt across the registry.
Documents
| Document | Disclosure | Transcription | HTTP | Observed |
|---|---|---|---|---|
| certifications | Public | full | 200 | 2026-11-09 |
| dpa | Public | full | 200 | 2026-11-09 |
| residency | Public | full | 200 | 2026-11-09 |
| subprocessors | Public | full | 200 | 2026-11-09 |
History
Nothing has moved since we started watching this vendor on 2026-11-09. Changes appear here only after a human has reviewed them.
Every reviewed change across the registry, newest first: vendor changes.